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Update 2: We asked Amazon UK why it is not possible to prioritize affected customers for the next wave of actions, who responded that they “have shared this with the relevant teams” and “have no details on this now”. Finally, we asked if Amazon UK could confirm whether they are involving the police in their investigation, but we also replied that “I have nothing I can share on this at this time”.
Update 1: Amazon UK has now responded to our request and sent us the following statement:
Our goal is to make our customers happy, and that has not happened in a small proportion of these orders. We are very sorry and are investigating exactly what happened. We reach out to all customers who have had a problem and let us know so we can fix it. Anyone who has had a problem with any order can contact our customer service team for assistance.
We urge everyone affected to contact Amazon (although that’s not exactly easy in itself) and we also suggest informing the Standards of Commerce of your issue in conjunction with the BBC Watchdog consumer program.
Customers should contact Amazon and that will allow us to investigate. You can contact customer service at https://www.amazon.co.uk/gp/help/customer/contact-us.
We asked Amazon UK if customers can expect a replacement or priority when new stock arrives, but disappointingly received the following:
We don’t always know when new stock will be available, so we recommend that customers sign up via “Email me when available” when on the individual product detail page to receive an alert when the item is available. for purchase.
While we have now heard from Amazon UK, PlayStation UK has not responded to our emails at this time.
We will continue to update this article with more information from both parties.
Original article: It wouldn’t be launch day without some disasters along the way, and while many fans are still waiting for their new PlayStation 5 to be delivered, others have received packages with the wrong product inside. ResetEra user Kyonashi was the first to report this, receiving a resealed box from Amazon UK filled with cat food. And they are not alone.
Another user in Twitter They received a foot massager instead of the next-gen console they had paid for:
While another wanted to document the moment They unpacked their new system, only to find a deep fryer inside:
Even someone on our team, Anthony Dickens, has been a victim of this problem. Instead of a PS5, his package contained a Nerf gun:
Meanwhile, some have reported that their scheduled deliveries have been flagged as failed, despite the QR code being destroyed and the box being opened when the package was retrieved:
This appears to be a fairly widespread issue and apparently only affects Amazon UK orders. In all the cases we have seen, the boxes do not have that Amazon brand tape and have been resealed with clear tape.
We contacted Sony and contacted Amazon to try to get to the bottom of the problem.
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