[ad_1]
O2’s mobile network is DOWN in much of the UK for two hours
- The problems started at 12:09 BST and are affecting O2 customers across the country.
- O2 is investigating the problem and says the data and texts have not been affected.
- Network operator tweeted ‘updates will be shared as soon as available’
O2’s mobile network has suffered a disruption that left thousands of customers across the UK unable to make or receive calls for approximately two hours.
According to Down Detector, the problems started around 12:09 BST and were affecting O2 customers across the country.
The heat maps on the independent outage monitor website show reports of outages from customers between London and Aberdeen.
An O2 spokesperson told MailOnline that “all networks seem to be struggling right now.”
As of 3 p.m., the problem has been resolved and service is returning to normal levels, the spokesperson said.
According to Down Detector, the problems started around 12:09 BST and are affecting O2 customers across the country.
“The incident that affected some voice calls today today has been resolved and we are seeing service levels return to normal,” said O2.
‘Our technical teams continue to monitor the situation. We apologize for any inconvenience. ‘
At 12:35 p.m. Tuesday, reports of O2 issues peaked at 5,131, according to Down Detector, which receives network status updates from various sources, including social media and reports posted to its website.
The Down Detector Outage Heat Map showed reports from across the UK, mainly London, but also Bristol, Milton Keynes, Manchester and Edinburgh.
Of those who reported problems, 91 percent said they had problems with their mobile phone, 7 percent with the network, and none with their mobile internet.
At the time, O2 said it was investigating the source of the cut in response to frustrated customers on Twitter.
“We are aware of an issue that could be affecting some customers who make and receive voice calls,” O2 posted in response to Twitter users.
‘Our technical teams are investigating. The data and texts are not affected. Sorry for any inconvenience. Updates will be shared here as they become available. ‘
Customers turned to Twitter to express their frustration at a time when home networking is vital.
@ RebeccaW40 tweeted: ‘The @ O2 network is down once again. This keeps happening and it really is not good. During a time like this, people need to be able to talk to their loved ones. This is becoming normal now. Beyond a joke.
O2 network problems skyrocketed around noon Tuesday, data from the independent website of outage monitor Down Detector shows.
@natatatlie tweeted: ‘I have job interviews to attend. I lost my job due to coronavirus and cannot get one now due to O2. “
An NHS employee who works from home, @ Thompson01Gemma, told O2 that she has had network problems for the past few days.
“I am an NHS staff member trying to work from home and I am having trouble calling today especially, but for the past few days calls have been cut in the middle of conversations,” he said. ‘Working from home is difficult!’
From a peak of more than 5,000 after noon, outage reports on Down Detector totaled 351 as of 2:50 p.m.
O2 owner Telefonica is currently in talks with Virgin Media owner Liberty Global about a possible merger of the two telcos.
It was revealed on Monday that O2 is in talks to merge with Virgin Media in a move that could threaten rival telecoms companies, including BT and Sky.
Telefónica, the Spanish owner of O2, confirmed that it is in talks with Virgin owner Liberty Global about an agreement between the two network operators.
The Spanish telecommunications giant said it would keep the markets informed if a “satisfactory agreement” is reached, according to Reuters.
[ad_2]
