Why does Latitude not refund my £ 230 festival ticket? The | Money



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The organizers of the The Latitude Festival in Suffolk (July 16-18) still says it plans to move on. I have a ticket (which cost £ 230) and I was really looking forward to it, but I find it concerning in the current circumstances.

We all have a duty to support the NHS while maintaining social distancing. Why does Latitude feel that it can move forward safely when almost all other events (soccer games, Wimbledon, Edinburgh, Glastonbury) have been canceled?

I’d rather not go and get a refund for my ticket, but their website makes it clear that they won’t offer refunds while the event is still going on. That is simply wrong. To retain the money that people, in the current climate, need, and to put profits before people? Or they will go ahead, endangering staff and artists, and forcing gamblers to choose to endanger their community or lose their money. Or they do not advance and retain money that ticketholders have the right to can you pressure them to cancel, do the right thing and refund the money of the ticket buyers? This has damaged my confidence in the organizers.

RK, London

He contacted us in early April, at which point the Latitude website said the event was still ongoing. We contacted the organizers of the Republic / Live Nation Festival at the time, but despite numerous requests for information and clarifications, no one responded.

However, on Monday Latitude Announced which was canceled, saying: “We have been closely monitoring this unprecedented situation and it has become clear that it is simply not possible for this year’s festival to go ahead.”

You are among the thousands of ticket fans who are now offered a refund or an opportunity to renew their ticket for next year.

His agent, Ticketmaster, has sent emails to all ticket holders, saying that they will all be automatically refunded unless they contact him specifically to request that they transfer their ticket to the new date 2021. Ticketmaster says he hopes everyone refunds are processed before May 25.

Meanwhile, the Reading and Leeds festivals (in August) and Electric Picnic (in September) continue. Again, refunds will not be offered to ticket holders until events are officially canceled.

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