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The commenter also alleged that Sony was “issuing a business complaint to CDPR about the issues.”
Sony is reportedly reimbursing Cyberpunk 2077 gamers unhappy with the game’s performance on PS4 even beyond the typical two-hour playtime limit.
A quick look at the hashtag “Cyberbug2077″ exemplifies the kinds of performance issues and glitches that gamers are experiencing, but PS4 base users, in particular, seem more affected, as detailed in Digital Foundry’s review analyzing the ” exceptionally poor performance “on PS4 Xbox One.
“I had to file a support claim online and wait over an hour to speak to someone, however they were quick to issue the refund and then remove the game from my library,” revealed a player on Reddit (thanks, VGC) .
The publication also alleged that Sony was “issuing a business complaint to CDPR about the issues,” but at the time of writing, there is no confirmation of this claim.
“I spent an hour on the phone after the Chatbot denied me and I got my refund!” added another player. “Shout au / SirPanic12 for advice on how to mention that the game crashes and not be able to advance further. That’s pretty much all I had to say.”
However, not everyone has been so lucky. While some refunds appear to have been obtained, others are being denied. The OP later went back to the thread to confirm that they had already removed the game from their PS4, erased their save data, and “handled customer service in a professional and calm manner.”
As Wes reported yesterday, this week CD Projekt’s stock plunged after reviews of the game suggested Cyberpunk might not end up with a sky-high metascore. While the PC version of Cyberpunk has a Metacritic goal score of 90, the PlayStation 4 and Xbox One versions of the game, which have been heavily criticized for performance issues, do not have a goal score. The PS4 version has a user score of 2.7 and the Xbox One version has a user score of 3.5.
The heads of CD Projekt have told the staff that they will get their full bonuses despite the buggy launch of Cyberpunk 2077. Executives have reportedly taken responsibility for the state of the game at launch.
CD Projekt has also been criticized for its use of crunch during the development of Cyberpunk. In September 2020, CD Projekt told employees that it would require them to work six days a week until the game’s release in November (it was later delayed until December), breaking a previous promise not to force mandatory overtime to finish the project.
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