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BRSA prepared the “Draft Communiqué on remote identification methods to be used by banks” to determine the remote identification methods that banks can use to obtain new customers and verify customer identity.
Consequently, the remote identification of real persons, bank employee and person; It will be carried out through video calls and communicating with each other online, without the need to be physically in the same environment. The wet signature will be abolished.
In the video call it will be mandatory to create an adequate level of security and confidentiality, taking into account the possible risks. The video call will be made with encrypted secure communication.
With the implementation of the application, faster and more convenient access to banking services will be provided. There will be an opportunity to save time, costs and labor. The process of becoming a customer can be completed in a maximum of 10 minutes. For banks, the use of paper and documents will be reduced and service costs will be reduced. For clients, on the other hand, there will be a flexible, innovative and open-minded customer experience opportunity.
The study is expected to be completed in 2021
The remote identification method with video calls is known to be used effectively in Germany, Spain, France and Estonia. In Turkey, the study conducted by the BRSA regulation is expected to be completed until 2021.
As a fully digital front could remotely detect identity in Turkey, on June 26, 2020 it was opened with the changes made in 5411. In the field of modification, the way that the relationships between banks and their clients are carried out remotely through the use of remote communication tools and are regulated by contracts established through methods that allow the verification of the client’s identity.
According to the information obtained by the AA correspondent from BRSA sources, the identity documents that can be used in the end-to-end digital identification process, their security elements and their verification are ongoing.
