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Regulatory Board of the Energy Market (EMRA), while adopting the package of quality legislation that consists of 1 Regulation and 4 Principles of Procedure, which includes the rules that all distribution companies must comply with; The long-awaited regulation of consumer services was also opened to public opinion.
The President of the EMRA, Mustafa Yılmaz; “Our red line in both regulations is the quality of service and consumer satisfaction” in this new period, companies that compromise quality and cause consumer victimization will face severe penalties.
Yılmaz stated that they have opened the Consumer Services Regulation to the public opinion and will take a decision as the Energy Market Regulatory Council in the coming days.
“We are bringing very important innovations here. For example, electricity will not be cut for 3 months due to debt from subscribers over 65, disabled consumers, and families of disabled martyrs and warriors / veterans. The supplier companies may divide this debt into installments of up to 4 months. Our citizens will now be able to request the subscription from their homes, by phone or online. To avoid victimization, there will be no power outages on Fridays, official and religious holidays, and the day before these holidays, that is, the eve of these holidays ”.
President Yılmaz emphasized that with the Quality Regulation adopted last week, a major transformation will be experienced in the power sector and that power outages will be minimized.
Here are the new age apps announced by Yılmaz …
ELECTRICAL INTERRUPTIONS WILL BE REDUCED
Mayor Yılmaz said that with the new period, they have enacted encouraging and dissuasive regulations that will bring significant improvements in the number, duration and amount of power outages.
Noting that they hope that the quality factor components and the reward and penalty scoring mechanism of these components will be a greater incentive for electricity distribution companies to improve user satisfaction, Yılmaz said: electricity that does not improve the number and time of interruptions will be sanctioned ”.
DISTRIBUTION COMPANIES THAT HAVE NOT READY THEIR ELECTRICAL INFRASTRUCTURE WILL BE PENALIZED WHEN A CONSTRUCTION IS COMPLETED.
The user, who requests the connection to increase user satisfaction, can make connection agreements with the electricity distribution companies based on the presentation of the building work license.
Emphasizing that with the signing of the connection agreement, the building construction stages will be followed by a system by the electricity distribution companies, President Yılmaz said: “With the completion of a construction, plans and projects will be prepared. necessary for the electrical infrastructure to be ready and the investment work will be done by the distribution company on time. When a construction is finished, the distribution company that has not prepared the electrical infrastructure will also pay the price ”.
THE DISTRIBUTION COMPANY WILL PAY FOR DAMAGE TO THE DEVICE
It is of great importance that the electricity offered to consumers in the new period is of high quality and uninterrupted. Indicating that if the electricity distribution company damages the user’s device during the distribution activity, the president of EMRA, Yılmaz, stated that the user must request the distribution company within 30 days: “If the company of distribution does not respond within 10 business days, will repair the damage to the device or pay the repair fee. “
THE COMPANY WITH A LABOR ACCIDENT WILL PAY THE HEAVY PRICE
Emphasizing that the prevention of occupational accidents in the energy sector is among EMRA’s priorities, Yılmaz drew attention to the fact that many accidents, from simple injuries to death, occur each year in electricity distribution companies and that must be reset.
Noting that they include the occupational health and safety indicator among the quality factor parameters in the new implementation period to prevent these accidents, EMRA President Yılmaz said: “It is vital to develop the occupational safety culture of both managers as of employees. In this way, the safety of life and property in the electricity distribution sector will be guaranteed, and the loss of labor and time will be reduced. However, companies that do not take the necessary measures in this regard and remain indifferent to the culture of workplace safety; workers will face severe punishment as a result of accidents and deaths in a workplace accident. “he said
IT WILL INCREASE THE PERFORMANCE OF THE CALL CENTER
The process will be improved for users to reach the electricity distribution company through the call center for any reason. The problems of users arriving at the call center will be considered and resolved with due care. Distribution companies and supply companies will be required to conduct a consumer satisfaction survey for call center services. Revenues for companies with negative survey results will be cut.
VIEW OF CONNECTION TO BE GIVEN BEFORE
The connection display time created by electricity distribution companies will be improved and user satisfaction will be increased by shortening the time to respond to connection requests. With the completion of the digital transformation, a shorter and higher quality service will be provided.
INTELLIGENT NETWORKS, SMART CITIES
The technologies embedded in our electricity distribution grids and so-called smart grids also constitute the infrastructure of smart cities. Smart grids are also of great importance in the fight against leakage. In the new period, the widespread use of smart grids will ensure effective results both to increase consumer satisfaction and to combat losses and illegal use.
