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There were 1,098 calls to the 112 Emergency Call Center in 10 minutes after the earthquake at 2:51 pm last Friday. Those under the rubble sought help. WHO, “I have three babies, I am heartbroken please help me” He gave an address, saying that some of his doors were locked and he couldn’t get out. “Save what happens” said.
The dialogues reflected in the records of the center, whose telephones have reached the blocking point, are the following:
Hello, Emergency Call Center.
– We’re under a dent.
– Be completely calm. I’m going to get you in touch with the fire department now, don’t hang up, wait on the line.
– This is the Özkanlar Egemen apartment, 249/2, number 8.
– All right, calm down please. How many people are you there?
– Two with my mom. I also have my brother downstairs. I can’t feel my leg.
– Here’s the fire department, sir. You called us, I led the teams. What is your situation
– I haven’t felt my feet in 20 minutes.
– My teams are coming. Many houses are now destroyed due to the earthquake. They are trying to reach.
– Please bring your crews here quickly. We can’t take it please.
– Yes sir.”
“- Get the fire department from the call center.
– Please, Adalet Mahallesi Cumhuriyet Sitesi. I have three babies, we are all sunk.
– We’ll lead the team, ma’am. What street is that?
– Calle 1593/4. Site of the Republic. Please hurry up, I have four babies of one, three, four and six years old. We are on the aisle side.
– We received your notice, calm down. The teams are coming. Your babies need you. How is the health of your babies?
– We’re talking right now, they’re fine. We cannot move in any way.
– OK. Calm down. My team is very close, it is about to arrive. They will save you.
– Do you have a family member you want me to inform?
– Yes my wife.
– If you have the opportunity to give your mobile phone number, let me report it here.
– 0 505 016 .. .. Ertan.
– Could you tell someone else that I have the daughter?
– Say good.
– 0 549 600 .. .. Mrs. Şenay.
– Okay, I’m reporting. Get well soon.”
“- Hi. I’m calling from 112. Are you under the dent?
– Yes.
– Are there two other people next to you, are you three?
– Yes.
– OK. They can talk?
– Yes.
– Okay, you’re close. What side are you on?
– Next to the Bayraklı Ziraat Bank.
– OK. Are you on the side of Ziraat Bank?
– Yes.
– OK. The teams are there, I will give information now ”.
“- Get the fire department from the call center.
– I stay at home. The coat rack overturned in front of the door, my door won’t open, I was stuck at home. I also have a son, I can’t go out.
– Ma’am, there are many things like that at the moment. Is there a collapse in your building?
– I don’t know, everything is destroyed. They say that the inside of the building is very bad.
– Where is the lady’s address?
– Calle 288/7 number 3. Right on the other side of the Zeki Müren park. My door is closed, we can’t get out. Save what happens.
– How many floors are you on?
– I’m on the third floor.
– Okay miss. “
The İzmir 112 Emergency Call Center manager Tuncay Volkan Bayat explained that although it was the first major disaster experience of his staff, they were trying to help in a calm manner. Bayata said:
“Between the 14.51 and the 15.01 we received 1098 calls. Until 12:00 at night, the sensitivity of our citizens made me cry. They all reported the voice they heard out loud calling 112 anyway. Here, we did the inter-institutional coordination on 112 “.
Noting that the establishment of 112 Emergency Call Centers was a wise decision, Bayat asked society not to occupy 112 unnecessarily, considering those who really need it.
‘It didn’t take more than 80 seconds’
Noting that the time between answering and ending a call during the disaster took no more than 80 seconds, Bayat claimed that the callee’s staff took the necessary information after calming the caller and relayed it to teams in field.
Bayat said that while everyone was leaving the closed areas they were in during the earthquake, the 112 Emergency Call Center staff did not leave their place and continued to provide services.
Noting that there are 60 call consoles in the center, Bayat continued as follows: “At this point, the important thing is to respond quickly and efficiently to calls from citizens. On the day of the earthquake, 60 consoles, including 20 call receivers, 15 toilets, 15 policemen, five gendarmerie and five firefighters, were full and we were ready for service.
