The design of Microsoft Surface Duo wins me over, even without turning it on

Inside a small white box for me is a gadget that looks like a small book. The Microsoft Windows logo is on top of relief. I opened it, bent it a few times. I feel like I love a little Moleskine, made of glass and metal.

Inside? No monitors. Flat through glass. This is not a working version of the Microsoft Surface Duo unveiled today. This is a special transparent prototype that was sent to me in advance so I can see the circles and feel how the hinge works.

Product reviews are weird in 2020, and no device I’ve seen this year has been weirder than the Microsoft Surface Duo. Microsoft’s return to phones takes the form of a dual-screen, hinged Android device that looks like two tiny iPads bonded together. There will be two 5.6-inch OLED screens that together form a 8.1-inch display, bound together by a unique hinge that Microsoft says has been in the works for years. It’s 9.9 millimeters thin when closed, 4.8mm when open, weighs 8.8 ounces and costs $1,399 for the starting configuration, with 128GB of storage.  Microsoft is starting preorders Wednesday and will ship it Sept. 10. International prices aren’t yet available, but $1,399 converts to about £1,070 or AU$1,960.

I’ve been skeptical about dual-screen devices, and I wasn’t sure how I’d feel about the Surface Duo. Wannabe version of Samsung’s possibly even more expensive Galaxy Fold 2? Weird tiny dual-screened version of the Microsoft Surface tablet? Something more? I haven’t had a chance to use an actual working device yet. Instead, I got this specially made, see-through prototype. Kind of ridiculous. And yet, even holding it, I’m already falling in love with the feel of the thing.

This feeling isn’t new.

I’ve been wrong on dual-screen devices before

Back in 2004, I remember opening up an absurd two-screen device that I felt was sure to fail. It had a stylus. It promised twice the viewing area for whole new experiences. I thought it was insane. It was the Nintendo DS, and I soon realized it was a lot more amazing than I expected.

I think about that Nintendo DS whenever I see a product with dual screens or folding screens. But I think about it the most when holding a non-working shell of the Surface Duo for the first time. I’ve seen the Galaxy Fold, and the Moto Razer, and all the other dual-screen laptops and tablets that seem to be sprouting up like weeds. The Duo seems a lot more like a Nintendo DS or some sort of magic Moleskine. It’s tiny. But not that tiny. It depends on whether you’re perceiving it as a tablet, a phone or a funky digital book.

Microsoft promised to reinvent the idea of dual-screen computing with the Surface Duo and Neo a year ago. The Surface Neo, which will boast two 9-inch screens, has been delayed until 2021. But the Duo is arriving in a few weeks, sooner than expected, maybe right alongside Samsung’s new Galaxy Fold update, in the middle of a pandemic year where everyone’s budget has collapsed and their need for gadgets has become a lot more practical.

The Duo is a phone, but Microsoft clearly doesn’t want to call it a phone. Maybe what Panos Panay, head of Microsoft’s devices business, told me and CNET editor Ian Sherr last week will turn out to be true. Maybe it really is a new device category. 

Skeptical? Heck yes

I told my kids I was going to review a dual-screened, phone-slash-tablet thing from Microsoft. My oldest son looked at the folding non-working device and said “that’s weird.” But my youngest son was totally into it. “Whoa, does that mean you can play two games at the same time?”

My oldest son says his younger brother is an optimist while he’s more of a realist. It’s also interesting to hear how two kids who never saw a dual-screen thing besides the Nintendo 3DS react to the idea in the first place. 

Microsoft’s goal, here, is clearly to make the whole idea make sense from a multitasking perspective, helping to solve problems on phones that are already overburdened. I’ll say this much: Being stuck at home on infinite Zooms while trying to work has made me more aware of the need for multi-displays than ever before.

Here’s what Microsoft’s proposition could mean for transforming the foldable device space — a space that clearly hasn’t taken hold yet, but which Google, Microsoft and a lot of other companies are trying to compete in, using physical folding devices and even wearable virtual ones. Will an extra screen solve Microsoft’s phone problems, or will it evolve phones into something many people might not even need? Or is Microsoft’s work on functioning, practical dual-screen apps the sort of necessary work these devices needed in the first place?

2 screens: Are they better than 1?

“As it turns out, it might feel familiar, because there’s this thing, it’s called Windows,” Panay says about using the two-screened Duo. “The idea where I can now formally put two windows next to each other.” That’s what the Duo experience should be, according to Panay: familiar, not strange. Or that’s the hope.

Of course, the Surface Duo is running Google’s Android software, not Windows. 

I listen to this over a Microsoft Teams interview done remotely, where I also get a tour of a showroom inside Microsoft’s Building 87 — the same building where the Microsoft HoloLens was developed, and which I visited in person a year ago.

Microsoft’s Duo team operates from research that says two screens are more productive than one, so Microsoft treats the dual screens like a portable pair of monitors. But that’s been the pitch we’ve heard from every other dual-screen phone- and tablet-maker. Microsoft’s angle is aiming to get those screens looking as work-friendly as possible, and make the whole thing feel easy and comfortable to use. The displays are separate rather than folding. That’s to allow for more durable glass and to work with Microsoft Pen without denting the screen, according to Microsoft Technical Fellow Steven Bathiche.

The 4:3 aspect ratio on the two 5.6-inch OLED displays is meant to handle the work-friendly part. The idea is to make web pages and documents look readable without weird reformatting, and compare to the same work being done on a laptop or tablet. 

The two 5.6-inch displays combine for an effective 8.1 inches — I say effective because those two displays are still split by a little seam in the middle. Panay says that size is amazing for web browsing, but the clear seam in the middle means it won’t be ideal for big videos, necessarily. For that reason, viewing big movies isn’t part of Microsoft’s Duo pitch, although looking at videos on one screen while doing something in the other definitely is. 

One thing I find interesting about Duo is that it can stand up easily at a ton of angles: At least, the non-working model I held in my hands does. It feels like a device I might use to watch something on in one screen and take notes on in another. Again, kind of 3DS-like. But that really depends whether the final product feels useful or awkward.

Apps will work, but not all be dual-screen optimized

Microsoft’s core productivity apps — including Outlook, Word and OneNote — work in dual-display modes and can recognize each other to allow information to be easily thrown between apps. That’s similar to the sort of drag-and-drop ideas that are being worked into the iPad’s dual-app multitasking modes. But other Android apps won’t immediately get that extra level of detail.

Google’s core apps, which include Gmail and Drive, will hopefully be optimized for the Duo soon, but it’s unclear when.  A few other third party apps are being courted to make Duo-optimized dual-screen Android versions, most notably Amazon’s Kindle app, which will have two-page reading. “The reading experience is crazy,” Panay boasts. “It’s like picking up a book — you turn a page, it goes from the right to the left, and you just fall into it. You fall in love.”

How many others app-makers will come aboard? That’s the challenge with a new form and an operating system Microsoft didn’t even create. The Duo, running Android 10, is a sort of living concept car for future dual-screen apps and devices.

The dual-screen ideas and the way Microsoft handles them in apps will influence where the Surface Neo goes next year. And it may affect what future devices choose to focus on, too. “When we construct those [dual-screen] APIs for developers, we do not want them only on Duo, “says Panay. When dual screens arrive, even on folder screens, we want these APIs to flow into Android so developers can build for any dual screen phone. ”

However, it is unclear whether Google’s plans for dual-screen devices will be in sync with Microsoft’s, or if this is a momentary marriage of convenience before the relatively small group of dual-screen and fold-up phones expands to a larger scale next year.

“I can not tell you what Google is working on,” Panay adds, “but I believe that if companies want to dual-screen up or down, we’ll set up groundwork for applications to expand, to turn the right way, to span those screens to use both screens. ”

No 5G, big edges: Sacrifices to get big

I also get a clear message from Microsoft that big, for the Surface Duo, has been everything. Getting the Duo into a comfortable and compact form has meant that some features are gone. There is no 5G or Wi-Fi 6, because according to Pavan Davaluri, a 16-year-old Microsoft veteran and Surface Engineer we spoke to, the battery performance at the moment is not for the size of it Duo. “There are some fundamental things in 5G that would have to come to life to fit into a 4.8mm design,” says Davaluri. “That kind of tech is not there yet. It’s something we’re actively working on. to. ”

Similarly, the larger edges on the top and bottom of the Surface Duo displays, which are clearly not as edged as other phones, also do not look ideal. It’s less screen real estate for the size. Davaluri acknowledges that this was part of a compromise to fit the Duo’s battery and components into such a thin design. Microsoft focused on display quality, hinge mechanisms, device size and battery life across edges and 5G. “Bezel optimization and 5G, for example in the grand scheme, I think are solvable problems,” Davaluri adds.

The Surface Duo feels really thin. The non-working device I was holding is thinner, when opened, than an iPhone 11 Pro, which is 0.32 inches (8.1 mm). Closed, it’s thicker, but it does not feel nearly as voluminous as a folded Samsung Galaxy Fold, which is 17.1 mm thick when closed. And it also does not feel like two phones are stuck together. It is more book-like in its dimensions.

The front and back of the Duo of glass look sharp, but the design was chosen to improve antenna reception. Will the Duo be sustainable enough? The device uses Corning’s Gorilla Glass 5 entirely, but Microsoft would not make any claims about drop reliability. And as for the flexible, stable feel with double hinges, we are told to expect “years” of use, but not a specific number of folds that it can survive. “The Surface Duo hinge has been designed and tested to function well beyond the life of the product,” Microsoft promises.

It would be better to be good, and lastly better, because a device like this is not cheap. Starting at $ 1,399, it’s not far from other premium phones – and closer than the Galaxy Fold 2 was at $ 2,000. But it is a lot of money in a world where you could also buy a phone and laptop for much less.

2 screens, but just 1 camera

The Surface Duo does not like its camera, which is a surprise as almost every other phone has many of them. Inside, there is a single 11-megapixel camera, which can become an external camera when the Duo screens are turned over. The f / 2.0 camera has some AI and a portrait mode, and can record 4K video at 30 and 60 fps with HDR and slow motion video. It does not have optical image stabilization like any of the other step-up zoom and focus features you find in other phones.

I do not know what the camera will look like, but Microsoft is clearly letting it downplay as a core feature on the Surface Duo. And in a world that is more camera-oriented than ever, that seems like strange timing.

A specific tool in the toolbox

Microsoft is not going for a one-gadget-that-does-it-all approach here. Instead, it suggests that this is a device that will suit some, but it is not necessary for everyone. The idea of ​​specialized gadgets is not new: our lives are already flooded with smart speakers, smartwatches, modular game consoles and tablets that often slip somewhere between phones and laptops.

Panay seemed hesitant to call the Duo a new category of devices, because it really is not. It’s an Android phone. Or, a tablet. “It’s really five years of invention … we just have the belief that there is a new category here,” Panay adds.

However, Microsoft’s argument makes sense, especially as a software developer who lives between devices, ranging from iPads to game consoles to VR headsets. I remember, the Surface Duo loved, from the first wearables before smartwatches became a thing, as the first smartphones for the iPhone, as early VR headsets for Oculus. Dual-screen devices need to verify their identity, yet.

I also wonder: In a world where screens can be everywhere and increasingly virtual via VR and AR headsets and glasses (like TVs and monitors that can sync seamlessly with your phone), what is the purpose of a pocket dual-screen device?

Steven Bathiche, a Microsoft Technical Fellow who heads the Applied Sciences Group, has a further overview of where devices like Surface Duo fit. “Everything is best for something and worst for something else,” he told me from a space overlooking his house.

“I see a world where we will just have more and more fundamentally specialized tools to get you done with things done,” Bathiche says. “But they will be connected through software and through the cloud to make them feel like they are working as one.”

For a company that also prints expensive professional tools like Microsoft $ 3,500 HoloLens mixed reality headset, it’s unclear which customers will pick up a Surface Duo first. But as a concept car to test apps and build a path where other devices follow, it makes perfect sense. I just do not know yet when I will jump on board.