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The passengers of the plane, the economic airline, were delayed 6 hours from the flight at 5:55 p.m. The last plane left at 1:00 a.m. M. From Bangkok to Phuket at 2:45 p.m. M. Recently, the airline accepted the delay of the plane. Ready to compensate affected passengers
Today (November 13, 2020), several hours of flight delays were reported by social media users via #Vietjet on Twitter, while several flights posted two postponements and gate delays. Also, some flights have received a message to abruptly cancel their flights.
An Airline Passenger Revealed to Thai PBS Online that He Book a Flight from Suvarnabhumi Airport Samut Prakan Province to Phuket with a scheduled boarding time of 5:55 PM and will arrive in Phuket at 7:25 PM, but the airline said that the flight is delayed. And the new flight time is scheduled for 9:00 p.m., indicating that the plane’s radio is faulty.
He gave her a new boarding pass. Because we went to scan the door at 7:00 pm, because she saw that she wrote that it was the Tor 17.55 file, but it was actually a 3:00 pm file that was delayed until 5.55 pm instead, to which Airline gave him a food coupon of 150. Baht comes with a boarding pass.
Later, at the time of boarding, many passengers had to wait, but the airline did not notify the door until 10 p.m., so they knew before the passengers gradually entered the door. But you still have to stand to wait for the plane from 10:45 PM to 12:26 AM Finally, the plane leaves Suvarnabhumi airport at approximately 01:00 before arriving in Phuket at 02:40.
The passenger stated that the airline had asked the passenger to fill out the refund receipt. Personally the plane was delayed 6 hours so the compensation was 600 baht but I still feel bad. Both with the availability of service Airplane delay too long But no announcement from the airline through Mike. But also the word of mouth of the passengers
“Vietjet” accepts a delayed flight. Ready to compensate passengers
Latest Vietjet Airlines Post messages via social media. Clarification in case of flight delay AND the cancellation of some flights on November 12, 2020, with details indicating that in case of flight delays and the need to cancel some flights This is because the aircraft must undergo a technical inspection and maintenance. For maximum safety in flight operations
The airline will contact affected passengers to provide new flight information. Including assistance and compensation in accordance with the requirements of the relevant agencies. The airline apologizes for any inconvenience this may cause. By expediting a comprehensive aircraft maintenance inspection to standards AND strive to service each flight with maximum safety.
Do airlines have to make up for delays?
Thai PBS Online examines compensation information for domestic airlines through their website. The Civil Aviation Authority of Thailand found that if the flight is delayed by 2-3 hours, the airline has to arrange drinks and food. Passenger communication tool AND passengers will get the fare back if they don’t want to deny the next way.
In case of flight delay 3-5 hours or more The airline must organize drinks-food. Communication tool for passengers AND refund the fare OR change flights OR arrange to travel by other means When a flight is delayed 5-6 hours or more The airline must arrange drinks and food. Communication tool for passengers AND returns the fare OR change flights OR arrange to travel by other means AND must compensate passengers in the amount of 600 baht, unless there is force majeure.
In case of flight cancellation
For the case of flight cancellation before departure Canceled 3 days before departure: the airline must refund the fare and fees or only for non-traveled. If a flight is canceled more than 3 days before departure, the airline may offer passengers the option of getting a refund or changing their flight.
Finally, if the flight is canceled no later than 1 day before departure, the airline has to offer passengers the choice between a refund or a flight change, in case of more than one day, the first accommodation Must be arranged in 1 night, as applicable. And organize transportation between the airport and the accommodation. No battery
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