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Sir. It is an internal problem Most of the operators indicate They will contract other companies to act as an intermediary
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On December 18, in the case of registration for the project right halfway, Phase 2 (Phase 2) on December 16, last dtac Users did not receive OTP and could not register for the privilege. That has a lot of criticism
Next, dtac issued a letter stating that Some dtac systems This includes the 1678 call center system, dtac applications, message reception, OTP code, recharge payment, outage. Make dtac clients unable to use that service
Warm to the office of the Broadcasting Commission for Television and Telecommunications Business (NBTC) as a regulatory organization. You should call dtac or Total Access Communication Public Company Limited for urgent clarification.
That Mr. Narupon Ratanasamarn, Senior Director The Dtac Government Relations Department stated that the OTP code of dtac and other services There was an accident from 04:00 to 08:00 DTAC understands the situation and the impact it has on customers. And apologize for the incident AND willing to show responsibility by compensating the maximum value not to exceed 3,500 baht to the affected customers. Both in prepaid systems AND the monthly system
Until December 17, dtac sent SMS messages to affected service users, stating that dtac apologized for the OTP failure. Dtac and unlimited internet for 3 months or contact dtac shop to receive a 3,500 baht device discount for a 5,000 baht or more device. Receive privileges until December 23, which has many users who disagree
While Mr. Suebsak Suebpakdee, Executive Director and Secretary General Thailand Telecommunications Association The Royal Patronage (NBTC) revealed that receiving the OTP message is a two-factor authentication and a two-step verification. Which is used for systems that require special security It has been very popular Because it is convenient and fast, such as sending OTP messages to mobile phones, emails, etc.
For this OTP message, the most mobile phone service provider (Operator) or even application developers The company will be hired to act as an intermediary, message gateway, SMS operator or service provider. It will not perform the steps on its own at all. As we usually receive SMS, for example SMS for advertising This includes the OTP message, but in the case of dtac other factors may be involved. Must have dtac explain
“In this case, dtac admitted early on that the internal system had a problem and accepted that it was a gentleman. He didn’t come out to admit that it was his fault. He may not know where the real problem is. And we can blame each other at various stages, “Suebsak said.
As soon as there was a problem, the NBTC asked dtac to clarify the problem in detail. And corrective measures in the first place But in the mechanism of the regulatory organization It does not detail how to compensate the affected people, for example, if it is another telecommunications service, such as residential Internet, when the system is down, there may be compensation for users equal to the number of days lost, etc.
So how will dtac compensate and remedy it? Based on reasonable consideration Then propose to NBTC has recognized. And evaluate that.Is it worth the measure? Would you like or not? Depending on the angle which is a force majeure that creates embarrassment for all parties.
However, in the future, if there will be registrations or events that require telecommunications services like this, it may require consultation with the operator. Prepare to support the simultaneous reception of a large number of OTP messages in order to avoid possible impacts through time-lapse measures, such as those whose identification card numbers end with an even number. Register one day As for those whose ID card number ends with an odd number You can register another day and so on
“This is not the first time this registration form has been opened. Starting from the project, we do not leave We travel together Until the middle of this project In which the last operator Problems are reflected at all times. But a reflection of light Along with each of the previous projects, the system did not crash. There were no such criticisms. Therefore, he did not clearly see the problem. Because knowing that all parties have limitations But it would be better if all parties involved had the opportunity to speak, ”said Suebsak.
Matichon Fountain
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