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When Final Fantasy VII Remake was released Many people would have fun. But when the game launches in the digital zone of Asia The countries in this zone are Malaysia, Indonesia, Singapore and Thailand, and the game has language problems. Where should English and Japanese be instead of Chinese and Korean, which makes many people buy are very dissatisfied, which makes Sony have to identify and solve the problem. By allowing the buyer to request a refund
1. What is the problem?* We have incorrectly specified the game’s language zone on the Playstation Store, causing the customer to purchase language errors. And the game has been fixed
2. If I am part of a group of affected clients What do I do
* No action is necessary at this time
3. When can the PSN Wallet money be refunded?
* We are working on it. And it will definitely be updated for all affected customers
4. How do I contact customer service in this matter? And what should I do?
* If you are a customer belonging to that group Customer service is currently processing a large number of refunds. And we will process the refund to all affected customers
5. What happens if I bought the game after April 8 or did not get to the Playstation Store? What should I do?
* We are currently working hard on this matter. If it affects you and you do not belong to customers who bought the game, then the language is wrong Please contact our customer service department as follows.
Thailand, click here.
6. How do I play Final Fantasy VII Remake in English?
* If you buy a game in Chinese and Korean You can now buy Final Fantasy VII Remake in English and Japanese again. The game has been updated on the Playstation Store.
7. What will happen to Final Fantasy VII Remake in your own game library?
* If you buy a game with the wrong language The game is still in your game library. And if you buy the game in English and Japanese, the game will also be in your inventory.
8. Will I continue to receive the game bonus?
* You will need to download the new reserved game bonus in the correct game language. The bonus requested in advance will be awarded to all customers who purchase before May 11, 2020.
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