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Half of them scattered again! Customers screaming compensation plan: not worth 3500 The reason for only 3 months of free calls on dtac and unlimited internet. Dtac revealed that not many camps moved
On December 17, 2020, Total Access Communication Public Company Limited or dtac reported that the preparatory camp gradually contacted affected dtac users. After registering for the project, half of them do not receive OTP, so they cannot register for the privilege on the morning of December 16, December 17-23, via SMS message. To contact to receive rights under compensatory measures According to the details specified in the SMS
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It will offer compensation measures according to the usage behavior of each client. Both monthly and prepaid Through the dtac service for an amount not to exceed 3,500 baht, such as data charges, call charges and discounts on mobile phone purchases, etc.
This contact will not take more than 3-7 days because dtac has to wait for information from other areas, the first SMS sending will be information from registered customers through the dtac mobile phone network. Who logged in between 06:00 and 08:00. On December 16, since the number was collected less than 500 thousand numbers, but the general clear numbers had to wait for the information of many ways dtac customers signed up to Wi-Fi through the website from the computer and other systems
If affected dtac customers can’t wait You can call the dtac stores in the call center with 440 branches nationwide.
As for the prevention of problems From now on, it is very important to do the war room before the big day. To avoid making more technical mistakes. While the number of dtac clients who have moved into the camp in the last day, they have not seen any change. Because most of the customers have been with dtac for 10-20 years who trust dtac.
The reporter reported that For customers who receive a dtac message for compensation and resources SMS message says Dtac apologizes for OTP failure, on the morning of December 16, offers an additional package for free calls on dtac and internet unlimited for 3 months or contact dtac Shop To receive a 3,500 baht device discount, for the 5,000 baht or more device, receive the privilege until December 23
The reporter reported that After the client receives a message from dtac Most were not satisfied with this compensation measure. Since it is only an add-on pack for a period of only 3 months If compared to half the amount of 3500 baht per person, it is considered very different.
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