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Dtac is preparing to send SMS compensation measures directly to customers who have been affected by the record “half of each” as of December 17, take a screenshot for proof.
From the dtac telephone network the dtac system is blocked On the morning of December 16, 2020, it affected half of the Dtac users registered in Phase 2 last morning. Causing not to receive SMS (SMS), confirming OTP for use in the registry Therefore it cannot be registered Until the Broadcasting Commission Television business And the National Telecommunications Authority or NBTC has called Dtac Urgent clarification
“DTAC” clarifies the NBTC, the cause of the system failure Initial compensation is approaching 3,500 baht. The Czech Republic lost the right to “half of each”
“Dtac” apologizes for the system failure, the user yells “half of each” did not receive the OTP message code
Dtac is preparing to send SMS compensation measures directly to affected customers. As of December 17.
Dtac stated, “dtac understands the situation and the impact it has on customers. And apologizes for the incident AND willing to show responsibility by compensating up to 3,500 baht to affected customers. Both on prepaid systems AND the monthly system. As a recharge bonus, free calls, free Internet and discounts when buying a mobile phone, Dtac will contact the affected dtac users. Through SMS message as soon as possible. After receiving an SMS from dtac, you can contact to receive compensation measures As detailed in SMS from December 17 to 23 “
While on the same night at NBTC. Mr. Narupon Ratanasamaharn Senior Director Government Relations, Total Access Communication Public Company Limited or DTAC, stated that dtac customers Take a screenshot of your mobile phone as evidence. Which after this will notify the remedy channel to be released once more.
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