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Dtac is preparing to send SMS to customers who do not receive OTP and show responsibility by compensating up to 3,500 baht for affected customers. From December 17 to 23 of this year.
From the case of the dtac signal network There has been an accident in the call center of the 1678 system, dtac application, receiving the OTP message code, the payment recharge is temporarily interrupted. Get people to want to register Each half of the project, Phase 2 cannot be registered.
On December 16, Mr. Charad Mehrotra, Managing Director of Total Access Communication Public Company Limited or DTAC, issued a statement clarifying that As of the morning of December 16, 2020, some dtac systems This includes the 1678 call center system , dtac application, message reception, OTP code, recharge payment, interruption. As a result, dtac customers are unable to use this service, which currently offers prepaid, IVR, USSD, OTP service that you can return to service as usual. While some services may still be available Including dtac, the application still crashes Dtac is working to fix the system so that all services can be returned as quickly as possible.
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Dtac understands the situation that happened and the impact on customers. And we apologize here, and dtac stands ready to take responsibility by announcing compensation measures to affected customers.
The reporter reported that Dtac has informed its clients that Dtac understands the situation and the impact it has on clients. And apologize for the incident Dtac is ready to take responsibility by compensating affected customers. Both customers in prepaid systems AND monthly systems, such as discounts on the purchase of a mobile phone Recharge voucher, free calls, free internet by dtac will contact the affected dtac service users. By SMS message as soon as possible
Recently, dtac added that Dtac understands the situation and the impact it has on customers. And apologize for the incident AND willing to show responsibility by compensation of up to 3,500 baht to affected customers. Both in prepaid systems AND monthly systems such as bonus recharge, free calls, free internet and discounts on the purchase of a mobile phone Dtac will contact the affected dtac users. By SMS message as soon as possible
However, after receiving SMS from dtac, you can contact to receive compensation measures. As detailed in SMS from December 17 to 23, this
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