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Dtac (DTAC) is preparing to send SMS to inform customers affected by the registration of “half of each” Phase 2, both prepaid and monthly with a maximum compensation of 3,500 baht.
In the event that most people who sign up for the middle of Phase 2 are unable to sign up due to a failure in the dtac network, dtac later sent a letter stating that this morning (December 16), some Section dtac This includes the 1678 call center system, dtac application, message reception, OTP code, recharge payment, interruption. Make dtac customers unable to use such service That you now have a prepaid, IVR, USSD, OTP service that you can return to service as usual. While some services may still be available Which includes dtac applications Still crashes Dtac is working to fix the system so that all services can be returned as quickly as possible.
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Recently, dtac has made a letter to explain again that you understand the situation and the impact it has on customers. And apologize for the incident AND willing to show responsibility by awarding up to 3,500 baht to affected customers. Both in prepaid systems AND monthly systems such as bonus recharge, free calls, free internet and discounts on the purchase of a mobile phone Dtac will contact the affected dtac users. By SMS message as soon as possible
However, after receiving SMS from dtac, you can contact to receive compensation measures. As detailed in SMS from December 17 to 23.
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