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“Dtac” compensates customers up to 3500 baht after completing the “OTP” code, please record “half of each”
Trairat Wiriyasirikul, Deputy Secretary General, Acting Secretary General of the Broadcasting Commission Television business And the National Telecommunications Commission (NBTC) revealed cases of users of the dtac telephone service I did not receive SMS, OTP registry code to exercise half of the rights of the project during the middle of Phase 2 on the morning of December 16. Causing the user to lose the right to register Therefore he called the dtac executives to clarify that he was informed that the dtac OTP reception system is blocked from 04:00 to 08:00, which makes it impossible to use the system OTP during that time.
Therefore, the NBTC proposed two solutions: 1. Telecommunications solutions for which the NBTC was obliged not to charge service fees. That he had a problem during that time 2. Remedy for users who lost half of the right of the project Dtac is ready to remedy the users of the service, in addition, it also urges other mobile operators not to cause problems like this in the future.
The reporter reported that after meeting with NBTC subsequently, Dtac issued a press release in which it says it understands the situation and the impact it has on customers. And apologize for the incident AND willing to show responsibility by compensation of up to 3,500 baht to affected customers. Both in prepaid systems AND monthly systems such as bonus recharge, free calls, free internet and discounts on the purchase of a mobile phone Dtac will contact the affected dtac users. Through SMS message as soon as possible. After receiving an SMS from dtac, you can contact to receive compensation measures As detailed in SMS from December 17 to 23 of this year
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