“Dtac” cleared up the OTP flaw and prepared compensation measures for affected customers.



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“Dtac” clarifies that the reception of messages with OTP code has failed during the registration period. For each half of the project, Phase 2 prepares compensation measures for affected clients.

In the case of most people who register for the middle of Phase 2, they are unable to register due to a glitch in the dtac network until the parade was tagged with a hashtag #dtac In the world of twitter As already reported

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Later, dtac sent a letter stating that this morning (December 16) some dtac systems This includes the 1678 call center system, dtac app, message reception, OTP code, recharge payment, outage. Make dtac customers unable to use such service That you now have a prepaid, IVR, USSD, OTP service that you can return to service as usual. While some services may still be available Which includes dtac applications Still crashes Dtac is working to fix the system so that all services can be returned as quickly as possible.

Dtac understands the situation that arises and the impact on customers. And we apologize here and stand ready to take responsibility by announcing compensation measures to affected clients.

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