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Dtac (DTAC) began sending compensation offer SMS messages to customers who logged “half of each” Phase 2 failed due to not receiving OTP.
For the majority of people who are unable to register for the middle of Phase 2 on the morning of December 16, due to a failure in the dtac network, dtac then sent a letter stating that the system Some parts of dtac These include 1678 call center system, dtac app, message reception, OTP code, interruption of prepaid payments, dtac customers cannot use such services.
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What dtac has expressed its responsibility? Compensating the maximum value that does not exceed 3,500 baht to the affected customers. Both in prepaid systems AND monthly systems such as bonus recharge, free calls, free internet and discounts on the purchase of a mobile phone Dtac will contact the affected dtac users. Through SMS messages from December 17 to 23 of this year
The journalist reported today that dtac clients, affected by half of the Phase 2 project registration, have not started receiving SMS messages from dtac regarding compensation. In which the person who receives the message must contact dtac shop before December 23.
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