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Dtac Prepares to Announce Compensation Measures for Clients Not Receiving “OTP”
Date Dec 16, 2020 at 3:09 PM
“Dtac” is preparing to announce an outdated measure to customers affected by the collapse of the “OTP” transmission system during the Phase 2 registration half.
Total Access Communication Company (DTAC) or dtac said of the case last morning Some dtac systems This includes 1678 call center system, dtac app, message reception, OTP code, recharge payment, outage. Make dtac customers unable to use such service That you now have a prepaid, IVR, USSD, OTP service that you can return to service as usual. While there may still be some services Including dtac, the application still crashes Dtac is working to fix the system so that all services can be returned as quickly as possible.
“Dtac understands the situation and the impact on clients. And ready to take responsibility by announcing more compensation measures to affected clients,” said dtac.
It is reported that the Broadcasting Commission TV business And the National Telecommunications Commission (NBTC) convened DTAC to clarify after a large number of people complained.
On the morning of December 16, 2020, the government opened to the public the registration of the project “half by half”, phase 2, for a total of 5 million from 6:00 am, which received the attention of many people. A total of 5 million registered users were registered in about 2 hours, despite the interruption of the Krungthai Bank registration system. And some mobile operators
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