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The dtac OTP system fails! When registering for the “Half Phase 2”, users complained, demolished more than 40 thousand comments. As well as asking how to take responsibility for making mistakes, receiving 3,500 baht of aid, threatening time to relocate mobile campers
The project for each half of the second phase is open to the public to register an additional 5 million rights through www. Half of each com since 6:00 am today (December 16), which has interested people. Get up early to expect many registrations. Later, at approximately 8:00 am or in just 2 hours, the 5 million rights have already been registered.
However, many missed this record. Which of the main issues is Information logged? But I am not receiving a one-time password (OTP) that will be sent as a text message to an SMS, resulting in a registration error. Until the rights are complete
This was mainly due to dtac, one of the top three mobile phone network operators in Thailand, having a system failure. During which registration is open Half of each person Phase 2 Resulting in the user dtac Many did not receive the OTP, reported dtac on the Facebook page between approximately 7:00 a.m. and 8:00 p.m.
“Sorry, at this time, the 1678 system call center, dtac app, OTP message code reception, payment recharge is temporarily interrupted. In the process of urgently solving the problem.
Sorry for the inconvenience. “
The issue has caused much dissatisfaction among users of the dtac network, with more than 40,000 people commenting on the dtac post at 10:00 am. Many wonder how dtac will assume this responsibility. It causes users to lose the right to receive assistance for half of Phase 2, the amount of 3,500 baht from the government, and many still threaten to change the field of mobile telephony as well.
However, most recently at 11.12am, dtac reported through various social media channels stating: “Currently, prepaid IVR, USSD and OTP service can be resumed as usual.
While some services such as dtac applications still crash Which dtac is speeding up to fix To get back to all services ASAP
Dtac understands the situation that happened and the impact on customers. And apologize here
Dtac stands ready to take responsibility by announcing more compensation measures to affected clients. “
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