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The famous Shabu store “Penguin Eat Shabu” today announced the closure of all branches for one day, solving the problem after customers found a problem with pork.
On December 7, 2020, Penguin Eat Shabu posted a statement on their Facebook page. Close all branches for 1 day to troubleshoot raw materials. The message continues
Of the case that Mr. Maimai Areeya published on his personal Facebook About the anomaly of the pork meat found in Penguin Eat Shabu, Terminal21 branch on December 1, 2020 at 9:10 pm, and was notified through Messenger at the page at 10.08 pm the same day. As soon as the company becomes aware of the matter from Mr. Maimai Areeya, the company contacted the customer by phone on December 2, 2020 from the company’s head chef. In order to express apologies and sincerely listen to the problems reported by customers
In addition to expressing responsibility for such incidents Notifying clients to undergo a physical examination with the hospital to check for abnormal symptoms from the company. Willing to be responsible for all medical expenses. And a follow-up call was made with clients on December 3, 2020 and the team followed up to receive a receipt for treatment from the client on December 4, 2020 via personal messaging.
And for the convenience of customers who will come to eat at the Penguin restaurant, the company canceled said batch of pork necks at all branches. From the day the problem was known AND bounced back to the supplier to investigate the problem. Together with the purpose of verifying the quality of all the raw materials of the store in each branch and coordinating contact with academics to investigate any problems that arise.
And in the event that Mr. Maimai Areeya called a staff member to ask about preliminary problems. The store returned incorrect information. The company. Sent a team from the center to train Warn of what happened Including giving knowledge to employees about raw materials With instructions on quality control standards of raw materials before serving the customer to have the best quality. So that such an event does not happen again
The Penguin company and team are very sorry about the incident. We adhere to the development of standards in all areas even better for the last 6 years, this event is the mistake of the company and the Penguin team. That cannot be clearly explained to clients. About what can happen
In order for each client to feel comfortable and for clarification, the company has coordinated the livestock academies. To do the analysis Investigate problems that arise from the company predicts that it will take up to 3 days and the results will be reported immediately After the company I received the explanation from the livestock academic and The company will close all stores for 1 day (December 7, 2020) for cleaning. Each team In close contact with raw materials If the problem is found to arise from a Company error, the company is willing to take responsibility for the damage should it occur to each customer.
Initially, the company wants customers to be sure that the company’s meat Sold in all branches From the supplier, certified by the Department of Livestock Development That it is a pig farm free of red meat accelerator AND has passed the disease test dangerous communicable. With properly certified documents AND to prevent similar problems in the future The company will have stricter measures for quality inspection of raw materials from suppliers. Along with increased staff training. Regarding food standards and quality control of food before reaching customers.
The company, the management and each team We would like to express our deepest condolences to Ms. Maimai Areeya and to all the customers who have heard of That throughout the entire store opening period Food quality standards Food cleaning It is our priority . And always try to develop Important lesson this time For everyone in the peninsula work We sincerely accept To improve the work level and quality In order to meet the needs of all customers trust us And provided opportunities to the company all the time
Thanks from my heart.
Penguin Eat Shabu Management and Staff
Customer Complaint Post a message saying Learn the history of wordless vomiting. Penguin Eat Shabu – Penguin Eat Shabu, the terminal 21 branch wouldn’t need a circle with pictures. We have called the staff to ask. The staff said I asked the chef Tell me why the food for raising pigs is not dangerous, we do not believe. Don’t keep eating, check the bill. Call a friend who has this knowledge. And then that was said. It was Nong San, the pig neck, he was so angry now that he was angry and ignorant. I just came to see the last tray. Tomorrow I will contact the central office.
Subsequently, additional information was added that We have pointed out in the comments from the second day after the 1-day story, but since yesterday Comment and share a lot. It can cause many people not to know. We would like to clarify once again that Penguin has assumed responsibility for transferring all food money and having to see a doctor responsible for all expenses. The Penguin has already transferred money to us today, December 7, in the morning.
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