During the COVID-19 pandemic, drive-thrus have become more important than ever and some chains are finding new ways to streamline their processes, whether it’s by linking menus or offering sidewalk pick-ups. Taco Bell is one of those places that finds new ways to cater for its fans in this challenging time, and the company now has a new restaurant concept in the works that redefines how we do drive-thrus.
The new setup is called “Go Mobile” and it includes a number of features that will make ordering Taco Bell faster and safer. It will include two drive-through routes and smart kitchen technology, but the space itself will be much smaller than a traditional Taco Bell restaurant. In fact, it will be about half the size of a Taco Bell that has a dining room, because the point is that these Go Mobile spots are drive-through only.
Go Mobile is also intended to optimize Taco Bell’s ordering system in advance. Of the two lanes, one will serve as a priority pick-up lane for people who have pre-ordered online. In addition, there will be an option for pick-up from the sidewalk, and bellhop staff with tablets will speed up the ordering process for those who place their orders directly on the site.
The first Go Mobile Taco Bell location will not be open for a few months at this point, but Taco Bell is currently starting to roll out some of these new handy features at existing restaurants. Taco Bell President and Global COO Mike Grams said in a press release that these changes are all being made with the customer in mind.
“With demand for our drive-thru at an all-time high, we know that adapting to rapidly changing needs has never been more important,” he explained.
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