T-Mobile, Metro Customers: Here’s How To Get Free Protection For Scam Block Calls


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T-Mobile’s Scam Shield service provides a handful of protection measures to protect you from spam calls and scams.

T-Mobile / Screenshot by Jessica Dolcourt / CNET

T-Mobile has announced Scam Shield, a new free service feature for all T-Mobile, pique and Metro by T-Mobile customers who identify spam calls and help block automatic calls. Operators, including T-Mobile, have previously charged for this service.

You will be able to access a complete set of options through the Scam Shield application that you can download to your phone from July 24. For Sprint customers, you will use the Call Screener application, which will become a free service.

You don’t need to wait to use a subset of Scam Shield – the call blocking service. You can take advantage of T-Mobile’s promised protection in that regard at this time. If you are a T-Mobile or Metro by T-Mobile customer, check # 662 # to turn on the Scam Block layer of the software and prevent unwanted calls from ringing on your phone.


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The fine print? Scam Block will work for customers who pay a monthly bill, but not for prepaid customers. Your device has to work with the service, although T-Mobile did not specify which devices are compatible. The operator’s website also acknowledges that “activating Scam Block could block calls you want; deactivate them at any time.”

Read More information about ScamShield here and that other operators are doing to block automatic calls.