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Patients at the “MeinArzt” practice in Niederrohrdorf suddenly found themselves in front of closed doors earlier this week. “The doctor is just gone,” writes an AZ reader. The practice remains closed for operational reasons, he said in a note on the practice’s door.
The shutdown occurred on such short notice that patient files could no longer be collected. Hundreds of files ended up at the Heitersberg-Reuss Valley debt enforcement office in Niederrohrdorf. “We had to collect the files from the debt enforcement office with many other people,” wrote another reader. Some people were queuing there.
“Some people are frankly shocked that the doctor is no longer there,” says Roger Fessler, head of the debt enforcement office, of the people collecting his files. Some would need the documents so that another doctor can prescribe important medications.
Duties of physicians
“According to our research, 7 out of 8 ‘MeinArzt’ practices in the canton of Aargau no longer work,” says Michel Hassler, spokesman for the cantonal department of health and social affairs (DGS).
The practices in Niederrohrdorf, Bad Zurzach, Staufen and Wettingen, one in Seon (but not those of Riccardo Regli in Talstrasse) and those in the Aarau Telli district are closed. Therefore, thousands of patients are affected. “We don’t know the number of patients affected,” Hassler says. The eighth “MeinArzt” practice at Aarau train station is now independently run by a doctor.
“With regard to medical records, we write to all doctors in the ‘MeinArzt’ practices and advise them of the obligation to store and deliver their patients’ medical records,” he says. They are obliged to do so within the framework of their professional license that they have received from the DGS. “Sometimes a little patience is required when publishing medical records,” Hassler continues.
DGS showed physicians possible solutions regarding the storage and publication of medical records. “We recommend that patients go to their trusted pharmacist or emergency doctor if they need medication.”
The background to the closures is the financial problems of the owners of “MeinArzt”. Doctors are employees of practices. A criminal investigation is underway against the founder of “MeinArzt”, Christian Neuschitzer, 46 years old. The Zurich prosecutor’s office is investigating the Austrian on suspicion of property crimes, according to a report from the “Medinside” portal. As early as June, charges were brought against Neuschitzer for false promises, lack of permits and payment misconduct, SRF’s “Rundschau” reported. The AZ has already reported discrepancies in a “MeinArzt” practice in Aarau. No one could be located at “MeinArzt Schweiz”. A written request from AZ went unanswered.
Wettingen and Bad Zurzach may reopen
Anyone who dials the number of the practice in Wettingen will receive a message from the answering machine that the practice will be closed “until September 13 due to the inevitable organizational restructuring at” MeinArzt “and unanswered questions.”
In practice “MeinArzt” in Bad Zurzach sounds similar: “The practice will initially remain closed until the end of September for commercial reasons.” Apparently a reopening is also planned here. “We will be available to you again from October 1,” the answering machine continued.
Practice at Seon’s indoor pool is also temporarily closed, as indicated on the answering machine.