Major outage – IT outage: ticket purchase temporarily unavailable – News – SRF
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Due to a major breakdown in SBB’s IT system, tickets could not be purchased between 4:45 PM and 6:30 PM.
In addition to the website and app, vending machines and counter software were also affected.
The problem has now been solved, as SBB says.
SBB spokesman Raffael Hirt confirmed the reports from various online outlets upon request. He was unable to provide any information on the reason for the ruling.
An error message appeared on the SBB website and in the app.
After one and three quarters of an hour, the problem was resolved, as Hirt said. Due to the restart, customer information services and individual outlets may still need some startup time.
SRF 4 News, 6:30 pm, 3/15/2021; sda / hore
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