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Revolut needs to bundle up. That’s the hope of Credit Suisse, which launched its new cheap CSX app over the weekend.
The experiences at the beginning show that Revolut, the German N26 and the Swiss Neon do not have to worry too much.
For example, a CS customer who wanted to open a cheap CSX account through his mobile phone reported unexpected crashes.
When registering, his mobile phone screen was “frozen” at the point where he had to identify himself through Swisscom.
Now I just had to queue at the CS call center. Exactly what CS customers should avoid thanks to CSX.
The problem lies with Swisscom. The telecom giant is apparently struggling with Huawei phones. Although in the case of this client it is one of the latest generation.
In the end, despite Swisscom, CS is in the rain. The big bank promises a great offer at zero cost.
“Most openings go smoothly,” a CS spokesperson said yesterday evening.
“It is known that with individual models from the manufacturer Huawei at our third-party service provider for video identity verification, compatibility issues may occur in the area of camera resolution, which is not a Credit Suisse specific issue.”
CS blames Swisscom. Customers don’t like that. Twint had already experienced this when he crashed.
Yesterday experts were disillusioned with CS’s digital offering. “Act Two: A 62-second wait time becomes 11 minutes,” writes Digitalmedia.ch, a blog on digital offers from banks.
Instead of receiving a new CSX account seamlessly via mobile phone, Digitalmedia.ch’s tester also ends up at the bank’s call center.
There they told him that it was a computer problem and that now they had opened “a ticket.”
Conclusion from Digitalmedia to CSX: “Better an application that is playfully simple than a bench that converts analog to digital.”
On Twitter it sounds like this: “30 minutes to open an account – a fake ID – Revolut is still way ahead!”
