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The fact that a woman was able to show her passport at 9 o’clock shortly after an inspection on the train made no difference.
Ticket inspection on the train between Zurich and Wetzikon. A woman desperately searched for her 9 o’clock passport. He knew very well that he had it in his pocket. Because that morning her son was allowed to validate the ticket for her.
As he watched, SBB inspectors were already recording his personal details. On the platform at Wetzikon, where the woman had to change, she was fined 100 francs. The inspectors decided he had enough time to search.
The ticket appears
The matter did not leave her alone. She searched her bag again and found the valid 9 o’clock passport. He ran to the controllers and showed them the ticket. But they told him that the bus had already been issued. The woman could call customer service after the weekend.
She did. But even there they told him that he would not change anything about the bus that found the ticket immediately after inspection. The woman made another attempt, using SBB’s online form. She described the incident and attached photographs of the ticket and the bus to the notice.
SBB has no mercy
The SBB, however, was adamant: “He only found his ticket at the train station, so the ticket was not valid for the trip.” However, as an exception, the fine will be reduced from 100 to 80 francs.
The woman considers SBB’s behavior illogical. “With the same 9 o’clock pass that I was fined 100 francs, I continued to drive legally.”
SRF’s consumer magazine “Espresso” wants to hear from the media office why SBB insists on a valid bus ticket. After all, the woman had shown it to the same inspectors a few minutes after the inspection. The answer is short.
Regulations strictly interpreted
“Our staff acted correctly in accordance with the applicable regulations. From a customer’s point of view, it’s understandably very annoying. That is why we waived part of the surcharge for her, a full waiver was not possible. Thank you for understanding that we will not comment further on this matter. “
Strictly in accordance with the lyrics, that may be correct. However, the provisions were interpreted here very petty.
