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- SBB will shortly begin a trial on refunding the ticket price in case of delays.
- From January there should be a definitive compensation if the train leaves at least an hour late.
The 200 test customers selected by SBB by email will always receive a quarter of the ticket price from the end of September to the end of October if the train is more than five minutes late. Up to half the ticket price is available after a ten minute delay.
Lucrative trial offer for frequent drivers
Although SBBs are once again more punctual than they already are, according to the public transport platform pünktlichkeit.ch, a dozen trains arrive more than five minutes late.
A lucrative trial offer, especially for frequent drivers, says Thomas Amman of the public transport association Alliance Swisspass, which is responsible for the pilot test: “It’s also about receiving as many cases as possible to test the system optimally . And get feedback from customers on how the process works and if it’s set up optimally for them. “
GA clients are also compensated
GA clients are also compensated. If you are late, you will receive at least five francs or the daily value of your subscription. With the second-class GA travel card, this is around ten francs.
However, Ammann of Alliance Swisspass admits that there is some potential for abuse here as the GA customer is unable to show a ticket to prove they were actually on the late train. “This is one of the objectives during the pilot test to discover, as far as possible, the potential for improvement.”
Number of millions of one digits included
Alliance Swisspass assumes that the new compensation scheme will cost public transport a single-digit million dollar amount in the next year.
This despite the fact that you are only entitled to compensation if you are an hour late.
