[ad_1]
Dealing with an injured child is never fun, but one mother claims her ordeal was compounded by the supposedly mediocre first aid skills and poor service she encountered at Wild Wild Wet.
Her nine-year-old daughter hit her head while playing on one of the water park’s slides in late August, the 47-year-old told Shin Min Daily News.
Calling the park for an explanation, she alleged that they had refused to call an ambulance for her daughter and complained of various other service failures.
However, according to Wild Wild Wet, her certified physician had determined that the girl had no visible injuries and did not need an ambulance.
Leaking ice pack denied access to surveillance footage among the woman’s other complaints
According to the mother, she had sought the help of park employees, who administered a cold compress to the girl’s head with an ice pack.
After noticing that the ice pack was leaking, he asked staff for a towel to wipe the girl’s face, but was reportedly told none were available. Instead, she ended up using tissues, she said.
The woman also claimed that the park had refused to call an ambulance and instead suggested that the couple visit a clinic. As a result, she took the girl to a hospital by taxi.
“My daughter was still crying nonstop when we got to the hospital and she had two swollen lumps on her head that hurt every time she was touched.”
A doctor told the woman that her daughter would have to undergo a CT scan to determine the severity of her condition, she recalled.
However, she decided not to perform the scan because she was concerned that it would be “bad for [the girl’s] Health”.
Instead, he chose to go the conservative treatment route and observe the girl’s condition after taking some medications.
Another of her complaints was that the park reportedly did not keep its word after agreeing to let her review surveillance footage of the incident.
Despite agreeing over the phone to let her see the images, park employees allegedly told her that she would not be able to see them when she appeared in the park.
She was also asked to pay an admission fee if she wanted to enter the park to take pictures, the woman claimed.
The girl received medical assistance: Wild Wild Wet
In response to inquiries from AsiaOne, Wild Wild Wet confirmed that the incident had occurred on August 29 and said that her certified physician had treated the girl immediately.
After administering first aid, the doctor advised the woman to take the girl to the nearest clinic to be checked, as the clinic there was closed.
Then the mother asked for an ambulance to be called. The doctor suggested taking a taxi instead, as it would be faster than waiting for an ambulance, as it was not an emergency, the park said.
“The team booked a GrabCar for the hospital the mother chose.
“The girl was put in a wheelchair and the guests went to the collection point, accompanied by our team. The family decided not to go at first. We rebooked another GrabCar, but they left in a taxi alone. “
The park also refuted the woman’s accusations that she had broken her word, explaining that she had been called the day after the incident to follow up on the girl’s condition.
“The intent of the call was to check on the girl. In the same call, the mother did not mention that she or any member of the family would be taking a trip to Wild Wild Wet.
“This was the reason why the manager on duty that day, who was unaware of his intention, stated that access to the water park would require an admission ticket, as would all other guests.”
They had also explained to the woman that she would not be allowed to view any closed circuit television footage for privacy and security reasons.
They added, “Wild Wild Wet puts the safety of our guests first. We have lifeguards stationed at our rides and attractions, and we have staff patrolling the park to ensure our guests have fun safely.”
