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SINGAPORE – In the first move of its kind here, SMRT Taxis will replace its mobile screen terminals used by taxi drivers to accept jobs with a Grab Driver app.
The move begins Thursday (October 1) and the app will be rolled out across the fleet by the end of the year, SMRT and Grab said in a joint statement Wednesday.
The app allows SMRT drivers to manage earnings and receive jobs from all of SMRT’s existing booking system, Street Hail, and Grab platform.
It also eliminates the need for taxi drivers to switch between their phone and the taxi’s mobile display terminal. With the app, taxi drivers can start their meter when opting for hail jobs on the street and monitor rooftop signs when they have a passenger on board.
SMRT passengers making phone reservations can also expect a shorter wait time for their drivers, as their reservations will be allocated using the updated mapping tools and trip optimization features offered by the Grab platform.
The improved application was jointly developed by SMRT and Grab.
SMRT Roads President Tan Kian Heong said: “We have been working with Grab on this project for a year. This new system will seamlessly integrate Grab’s driver app with our street signage system, providing convenience and more. job opportunities to our taxi partners. “
Grab said it has also designed and developed a web-based fleet operations platform “from scratch” to optimize SMRT’s operational needs.
With this, SMRT can efficiently monitor and control all dispatch and fleet operations from a central portal.
The web portal also allows SMRT operations officers to register new vehicles in the fleet or suspend errant drivers and customers quickly if necessary. They will also be able to track reservations in real time and send in-app notifications to drivers if there are any important announcements.
SMRT, the third largest cab operator here, has also established a dedicated cloud-based infrastructure to ensure “an optimal experience for its drivers and operations team.”
Grab said it rolled out more than one technology upgrade to its own transportation platform every week on average last year.
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