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SINGAPORE – A third-party file-sharing system used by Singtel has been hacked and customer information may have been compromised, the company said in a statement on Thursday morning (February 11).
Singtel said an impact assessment is under way on the scope of the data breach.
“Our priority is to work directly with customers and stakeholders whose information may have been compromised to keep them backed up and help them manage any risk,” he said.
“We will contact them as soon as possible once we identify which files relevant to them were illegally accessed,” he added.
The file sharing system that was hacked is called FTA and is provided by the cloud-sharing company Accellion, which informed Singtel of the attack on December 23 last year (2020).
In its own statement, Accellion claimed that FTA was a 20-year-old product near the end of its functionality that suffered a “sophisticated cyberattack.”
Singtel said the breach was an isolated incident involving the third-party system and that its core operations remain “intact and strong.”
He added that the FTA system is used to share information internally within Singtel and externally with other interested parties.
“Since then we have suspended all use of the system and activated investigations, working closely with cybersecurity experts and relevant authorities, including the Singapore Cybersecurity Agency, which is providing additional guidance,” the telecommunications company added. .
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