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SINGAPORE: Online money-back portal ShopBack said it launched an investigation after being alerted to an incident involving “unauthorized access” to its systems containing personal customer data.
In an email to its customers on Friday (September 25) seen by CNA, ShopBack said that it was currently confirming which data had been compromised.
“To date, we have no reason to believe that any of your personal data has been misused, however the possibility still exists,” the Singapore-based company said.
Customers’ cash-back balances or unused vouchers were also unaffected by the incident, ShopBack said on an FAQ page on its mobile app.
“Your credit cards are safe as we do not store your 16-digit card number or CVV in any of our systems,” he added.
ShopBack said customers can continue to access their accounts as business operations have not been affected.
But the company encouraged customers to reset their passwords as a precautionary measure, even though the existing ones are encrypted.
Screenshot of email from ShopBack to your customers.
“UNBALANCING NEWS”
On its FAQ page, ShopBack said that aside from email addresses and “limited transactional information,” the company has no additional data that customers have not provided directly.
The types of data that may have been provided to ShopBack include names, contact information, gender, date of birth, identification numbers, and bank account numbers.
“As soon as we became aware of the problem, the unauthorized access was removed,” the company said.
“We immediately launched an investigation and hired leading cybersecurity specialists to assess the scope of the incident and further improve our security measures,” ShopBack said, adding that it was also collaborating with the relevant authorities.
The company has also strengthened control of internal records to “ensure greater detection of unauthorized access should any occur,” he said.
“We recognize this is disturbing news and we deeply regret any inconvenience this may cause you,” the company said.
“The safety and privacy of our customers is of the utmost importance to us, and we are committed to taking all possible measures to minimize the risk of a similar incident happening again in the future.”
CNA has contacted ShopBack to ask how many customers have been affected by the incident.
