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Waiting tables is definitely not the easiest job, but Aunt Poh has done it without the ability to speak or listen, for over ten years.
A Stomper shared with Stomp on August 4 that he met a waitress named Aunty Poh, who is deaf and unable to speak, at Seoul Garden’s Marina Square store a few months earlier, but has since been unable to shake off the positive experience of her. mind.
The Stomper sent a photo of Aunt Poh at work and said, “This is Aunt Poh, who is 75. She provides excellent service despite her disabilities.
“He even struggles to write down what he wants to say to customers.”
When Stomp contacted the Seoul Garden team and chatted with Aunt Poh via email, she shared that she was “a little surprised” that her service was complimented, but “very happy that customers had a good time at Seoul Garden “.
Aunty Poh shared, “I love my job at Seoul Garden because of the people. Whether it’s the team or our clients, they are like my family and friends.”
She added that when she started working in 2009, she was the one who had the most problems with communication.
“At first it was difficult to communicate with our clients. But the team was aware of my disabilities and has always been patient.
“Sometimes our clients may not be aware of my disabilities and call me out loud. But society is now more receptive and welcoming to me and to the other People with Disabilities (PWD) in the Seoul Garden.”
Aunt Poh also mentioned that some of the team members at the Seoul Garden “have learned sign language before,” which facilitates communication within the team.
“Aside from sign language, we will also communicate in writing on paper or via WhatsApp. I am very touched by the efforts of my co-workers to communicate with me.”
Aunty Poh also writes on paper to communicate with clients, as she did with Stomper: “Even though I am not able to verbalize my thoughts like others, I still want them to feel that I care.
“I also try to smile a lot, as it is a universal language (only now it is a bit hidden behind the masks). It improves the whole mood and the customer experience.”
When asked if any particular encounters with clients had caught Aunt Poh’s attention, she said: “Some clients were not aware of my disabilities and were very frustrated because they misunderstood that I was ignoring them.
“However, many of the customers were quick to extend their apologies after understanding the situation.”
Stomp also spoke with Aunty Poh’s co-workers and supervisors, who shared that it has been a “fun and enriching journey, learning to be understanding and patient to achieve optimal teamwork.”
“Having said that, there will surely be challenges along the way. Aunt Poh and the rest of the team of disabled people have made it quite smooth. Our goal is to maintain open communication between all team members,” they said.
The Seoul Garden team has also learned a lot from Aunt Poh and the other disabled people, adding that they have “shown a great level of positivity and a vibrant attitude at work.”
“In this all-inclusive team, the learning journey is more rewarding than challenging. This environment provides the space for all team members to learn and grow, to be independent, supportive, patient and accommodating.”
Finally, when asked about her thoughts on her entire experience as a waitress, Aunt Poh summed it up perfectly: “For me, it’s all about service from the heart. It comes from within, and it takes the whole team to deliver. Garden experience “.
