[ad_1]
[UPDATE 8:57pm]
In response to inquiries from AsiaOne, the Singapore Tourism Board (STB), which leads the SG Clean certification program in the hotel sector, said its designated auditor KPMG is following up with Park Hotel Alexandra.
Tan Yen Nee, STB’s Director of Hotel and Sector Human Resources, said that at the time of certification, KPMG had verified that the hotel met the criteria, which included a checklist that included temperature control guidelines and health, cleaning and disinfection practices, as well as protocols for suspected and confirmed cases of Covid-19.
Like all SG Clean certified establishments, Park Hotel Alexandra will be subject to random audits to ensure compliance with the checklist, he said.
“We welcome feedback on SG Clean certified tourism establishments and will continue to review the SG Clean checklist to keep guests safe and minimize the risk of a resurgence of community transmission.
“We will also continue to work with our hotels to ensure that dedicated Stay-Home notification facilities adhere to proper hygiene and service standards.”
They could spend 14 days in a four-star hotel, but it was not a luxurious stay.
People who turned in their stay-at-home notices (SHNs) at Park Hotel Alexandra complained of dirty toilets, used silverware, as well as dust and hair, Today reported, citing interviews with at least four guests on Monday (Sept. 21).
In response, the hotel told the online media outlet that it was “disappointed” to learn of the housekeeping failures and sincerely apologized for the unpleasant experience of affected guests.
He is investigating the problem and is eager to rectify the situation and prevent it from happening again, he said.
Guest complaints included:
- A moldy bathroom floor
- Hair and dust found in various rooms
- Urine stains around the toilet
- Stool in a toilet with no flush
- One teaspoon used and unwashed
- Coffee stains on a table
- A used cotton swab on a shelf
- A dirty hair dryer
One guest, identified only as Sony, 53, said he suspected rooms were not cleaned after the previous guest had left, adding: “Make a 14-day stay-at-home notice to protect your family. .
“But then they put you in a hotel that is not disinfected, and if the previous guest had Covid-19, how do we feel?”
Another guest who complained about a dirty room, Kolar, 32, said that he had to submit his request for a new room through the Ministry of Labor’s self-help portal SHN and could only change rooms after receiving approval from The authorities.
Kolar signed up on Friday (Sept. 18) but only received approval to move in on Sunday night, he said. By then, he and his wife had already cleaned and disinfected the room with their own supplies.
Park Hotel Alexandra is actually an SG Clean certified hotel.
Launched on February 16, the SG Clean certification program aims to audit and certify public access places, including schools and businesses, to reflect their commitment to high standards of cleanliness and public hygiene.
“What makes a hotel SG Clean certified are the additional precautionary steps: ensuring the general well-being of anyone who enters the hotel premises through temperature control; increasing the frequency of disinfection of common areas and bedrooms [now hourly, from every four hours previously]; document and record all preventive measures; and proper management of suspected / confirmed Covid-19 cases, “Park Hotel Group CEO Shin Hui Tan said in March.
Before the pandemic, the group’s hotels already had procedures to clean and disinfect their rooms and facilities that were aligned with global standards, Tan said as well.
AsiaOne has contacted the Singapore Tourism Board, the leader of the SG Clean certification program in the hospitality industry, for more information.
All incoming travelers, as well as returning Singapore citizens and permanent residents who left the country after March 27, must bear the costs of their stay at the exclusive SHN facilities (if applicable) and the cost of their tests Covid-19.
A 14-day SHN stay generally costs $ 2,000, while a Covid-19 test costs $ 200.
For the latest updates on the coronavirus, visit here.
