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Traveling amid the pandemic is already difficult and scary, but passengers who need special assistance experience twice the anxiety.
All Nippon Airways (ANA) and Japan Airlines (JAL), under the direct supervision of The Nippon Care-Fit Education Institute, today announced a new accessibility guide for customers requesting special assistance at the airport and during flights and employees of the airline to ensure safety and accessible travel when traveling by plane during the COVID-19 crisis.
The guideline follows the “Guide on accessible air travel in response to COVID-19” of the International Air Transport Association (IATA), which establishes the basic principles that airlines must follow in requests for special assistance, and the Ministry of Land , Infrastructure, Transportation and Japan’s tourism guideline (MLIT) on communication-based assistance measures for clients needs special assistance.
Based on the jointly announced new accessibility guidelines, ANA and JAL will act responsibly and respond to the needs of the traveling public, while strengthening efforts to prevent the spread of COVID-19. Both carriers seek to provide a safe and accessible travel experience.
Creating hygienic environments
Committed to creating hygienic environments in airports, VIP lounges and inside the aircraft in order to provide greater security and peace of mind when traveling in conditions of risk of infection by the new coronavirus. Airlines jointly introduce new measures to provide assistance involving physical contact; Strengthen initiatives to ensure hand disinfection and sterilization and approach diagonally or sideways to avoid direct transmission.
Appropriate measures to prevent infection
Implement appropriate measures to prevent infection of both customers and airline employees in response to customer needs and conditions, such as disabilities.
Provide adequate information
Provide customers with up-to-date information on infection prevention measures. The new measures strengthen the ability to provide timely information to people with visual and / or hearing disabilities. Carriers are committed to improving communication measures and while masks are essential to protect health, carriers will provide visual aids at the airport to overcome the difficulties that masks create for the hearing impaired.
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