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SINGAPORE – M1 users in Singapore were hit by a fiber broadband outage on Friday (December 4), the third such outage in the telco’s services this year. Fixed voice services were also affected.
The outage was first reported by M1 on its Facebook page at 6.40pm, although comments from affected users in areas such as Woodlands, Punggol and Jurong West began to appear about an hour earlier.
“Our engineers are investigating the cause and we will provide updates as soon as possible,” M1 said.
M1’s post had generated 1,500 comments as of 7.10pm
According to the Downdetector website, which records internet outages, M1 started having problems around 5.50pm, before complaints spiked at 6.45pm with around 9,800 reports.
In an update at 7.30pm on Friday, M1 said its fixed voice and fiber services were disrupted at 6.30pm, affecting users in “some parts of Singapore.”
“Our engineers and recovery team are on site and restoration of service is currently in progress,” said M1, apologizing for the inconvenience caused to its users.
The latest incident followed two previous outages during the Singapore circuit outage period that lasted nearly 30 hours collectively from May 12-13.
The former was due to a corrupted profile database on the broadband network gateway of the telco, while the latter was due to a software glitch that occurred on the company’s network equipment telecommunications
M1 was fined $ 400,000 by Infocomm’s Media Development Authority in September.
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