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Carrying a heavy load is an integral part of a delivery passenger’s job, but a Grab passenger came across a grocery order so large that it took a total of seven trips to complete.
The order, valued at nearly $ 500, included several kilograms of fresh fruits and vegetables, three boxes of potatoes, several packages of cookies, and much more.
He recounted in a Facebook post on Tuesday (October 6) how he had called the Grab support team, informing them of the large order and asking if he would receive additional compensation on top of his usual shipping fee, as he was unable to do so. complete the order in one trip.
According to him, the line staff avoided his question and only told him to proceed with the order.
“They just tell me not to worry, I will be compensated [sic],” he wrote.
However, seven trips later, he found that the maximum amount that he could be compensated for a trip was $ 8. Although he tried to appeal to Grab’s support, he was allegedly told, “Sorry, this is the most we can compensate you.” .
As the passenger received the order around 6pm that day, and only completed it around 7:30 pm, he lamented the loss of orders he could have made in the time span, as it was the peak period for the delivery.
He ended his post by advising other passengers to cancel their orders if they face a situation similar to yours.
Needless to say, netizens were shocked and many questioned the decision to send a passenger rather than a driver to deliver that particular order.
In response to inquiries from AsiaOne, a Grab spokesperson said the company is aware of the incident and is currently investigating the matter.
