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After a GrabFood pilot expressed his frustrations in dealing with rude F&B personnel during the course of the circuit breaker, a Dempsey Hill restaurateur has discussed his own complaints with wandering delivery staff.
On Saturday (May 9), a man named Jerry Toh wrote a long Facebook post about how he and his food delivery partners are mistreated by restaurant workers who cannot cope with their orders, resulting in deliveries. late and most angry customers. The publication went viral, and many Internet users empathized with its difficult situation.
AsiaOne spoke to Ken Lim, the owner of the Spanish restaurant Don Quixote, who has another perspective on the subject. He noted that restaurants have also been struggling under the pressures of the pandemic, and some food delivery workers are not without blame.
Lim shared that she faced some issues with food delivery staff on more than a few occasions, some of which forced her to personally calm her customers.
[[nid:487785]]An incident involved a customer who received his cold meal after waiting an hour and a half. Lim was told that the delivery rider had been rude when confronted, and claimed that he was simply following the restaurant’s instructions to make a delivery to another location first.
This was a lie, Lim said: “The travel time between the two places is only 10 minutes, and there is no reason why it would take 90 minutes, even if he had done it the other way around and stopped for lunch at the means, medium”.
“Do the delivery companies do something with those bad hats? No, ”Lim said, adding that any repercussions would be denied as the demand for delivery workers exceeds the supply during this period.
Lim said he had to make peace with the disgruntled customer by sending him a free meal in the future. Still, he remains frustrated that his restaurant “was not partly to blame for this.”
“Not only are the delivery men” poor “… restaurant owners and customers (and their hungry children) are also … the world is not so one-sided,” he concluded.
The outspoken restaurateur continues to be the managing director of Don Quixote since the establishment of the Dempsey Hill tapas shop in 2008. In 2014, Lim entered into an online dispute with a disgruntled customer who accused the restaurant of rejecting him despite the restaurant’s It was “far from full”.
