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The 1094 platform responded to an accusation posted on Facebook by a father who was left distraught after an attempt to celebrate his son’s birthday at the Harry Potter-themed cafe.
Edroos Alsagoff took to social media on Sunday (November 1) to express his dissatisfaction with the Serangoon Road bistro, implying his family was treated differently from other customers.
According to his post, he was unable to make a reservation despite repeated attempts to contact the 1094 Platform by phone and on Facebook. It was their son’s birthday and they wanted to celebrate it at the themed cafe in full costumes as Hogwarts students.
“I’ve been calling to make reservations since morning but to no avail. The lines have not been answered, ”Edroos wrote.
“Okay. I came and wanted to wait a hole. I’m fine waiting as long as it takes.”
He said he was willing to wait in line for a table to open, understanding that the restaurant had to meet occupancy limits due to safe distance. However, the cafe’s receptionist continued to reject his family and mentioned that there would be no alternative arrangement, he said.
Edroos then went on to say that other customers, who also had no reservations, were treated differently by the front desk. He mentioned that a Chinese family and a Caucasian family were offered tables outside if they were willing to wait.
“This immediately caught my attention as this solution or alternative was not offered to my family in the span of 10 minutes I spent discussing overlapping reservations and schedules,” he wrote.
“Was it discrimination? What was it? ”He questioned, demanding an investigation into the“ preferential treatment. ”Finally, another employee of Platform 1084 offered Edroos and his family a table, but it was unclear if they ultimately dined at the cafe.
‘An unfortunate event’
The owner of the 1094 platform, Fresh Fruits Lab Group, responded to AsiaOne’s inquiries today (Nov 2) and clarified that it was a case of miscommunication.
“It was an unfortunate event in which the communication error between our staff and the client turned into a situation of racism in the eyes of the client,” said Fresh Fruits Lab Group, stating that it takes racial discrimination seriously as one ” multiracial company “.
“We would like to apologize for this reason and will continually train to ensure better communication from our staff in the future.”
After internal investigations, the company noted that Edroos’ family had insisted on having a table despite being told there were no seats available at the establishment. Customers who had been waiting in line behind Edroos’s family then asked if they could queue for a table outside.
“No table was offered to customers behind the family (Edroos) and [the former were] queued. However, the family [mistakenly thought] that they got a table at this point and they got very angry, “Fresh Fruits Labs Group wrote in a statement.
He noted that a table was soon available and offered to Edroos and his family, but according to the company, the family turned it down and threatened to publicize the incident on social media.
Since Edroos’ post was widely shared, Fresh Fruit Labs Group has opposed “hate speech and vulgarity” directed at the cafe and its staff.
“We will not tolerate any abuse and we will make a police report if the situation worsens,” the company warned.
