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Recently, a Grab driver was tasked with picking up a passenger in Sembawang, which would have been normal were it not for the fact that he was somewhere near Dempsey Hill when he received the alert.
Which means that you would have had to travel from the southern district of the country to the far north to pick up your next passenger, which could waste gasoline and customer time waiting for the trip.
Fortunately, the customer was fully aware of how ridiculous the situation was and canceled the reservation so that the driver would not have to travel 23 kilometers just to give him a $ 6 trip.
In a post made on the Facebook group page Complaint Singapore, the woman berated Grab and demanded that the transport service fix its system so that drivers would not have to suffer from such problems. According to her, the driver had tried to contact Grab’s assistance hotline to fix the problem after repeatedly facing the same problem of receiving vans from distant passengers.
Netizens were incredulous.
Other Grab drivers who have faced the same issue before pointed out that it could be due to a timing issue in the app’s GPS.
After an investigation, Grab confirmed to AsiaOne that it was indeed a GPS problem.
“The driver-partner was assigned to the ride request because their vehicle’s location was not updated in a timely manner due to a problem with their device’s GPS,” a Grab spokesperson said.
“To prevent these types of incidents, Grab sends regular communications to our drivers to ensure their phone device operating systems and Grab driver application are the most up-to-date versions. Driver partners are also encouraged to clear the cache. from your phone if you notice any discrepancies. “
In such cases, it would probably be best for either party to cancel the trips and address the matter with Grab through their help center.
