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SAN FRANCISCO: Google’s cloud-hosted email service suffered a “significant” outage on Tuesday (December 15), just one day after it went down during a massive outage of the internet giant’s platform.
Google said in a status panel that it had Gmail operations in order shortly before 0000 GMT, about two and a half hours after people started complaining about problems.
READ: Google services including Drive, Gmail and YouTube were briefly affected by a global outage
“We apologize for the inconvenience and thank you for your patience and continued support,” Google said in the status panel notice.
“Rest assured that system reliability is one of Google’s top priorities and we are making continuous improvements to improve our systems.”
Google did not disclose the number of users affected or the precise cause of the problem.
The problem with Gmail affected “a significant subset of users,” the company said in a post.
Gmail users encountered error messages, high latency and other unusual behavior on the service, according to Google.
A massive blackout on Monday temporarily disrupted popular Google services such as Gmail and the video sharing platform YouTube, derailing the remote learning, work and entertainment that people have come to rely on during the pandemic.
About 17,000 people reported problems with the Gmail service at a peak around 2.30pm (2230 GMT) in California, where Google is based, according to the Downdetector website.
Other Google services, such as YouTube, Maps, and search, seemed to work normally.
The general blackout on Monday lasted about 45 minutes.
Services that require users to log into accounts like YouTube or Gmail had “higher error rates” than usual, resulting in people being denied access, Google said of Monday’s outage.
Google indicated on its panel during that outage that it involved services for “the majority of users.”
Already ubiquitous, online services have become more critical this year amid the COVID-19 pandemic, as millions work from home and students take their classes online.
Disruptions in online service providers are not unusual. Amazon Web Services (AWS), the Amazon subsidiary that specializes in on-demand cloud services for businesses and individuals, experienced a major technical outage in November.
