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Things have been turned upside down for a Suntec City beauty salon after it allegedly pressured an elderly woman to buy products worth more than $ 13,000.
The show, Opatra London, is now the subject of backlash on social media following the story of the events. The store, operated by a UK-based Opatra Skincare franchise, has now deactivated its Facebook page.
But he couldn’t escape the troll (s) on Google. Currently, the room is indexed in Google as “public toilet”.
The elderly woman’s son, known as Madam Tay, had reported to the Mothership news website about “aggressive and unethical” sales tactics by store employees that apparently forced the 63-year-old cleaner to spend $ 13,180 on Opatra beauty products and equipment.
This is what allegedly happened according to Madame Tay’s son:
- After her work shift on September 4, Madam Tay was invited to the salon as she passed.
- Staff members gave her a complimentary facial.
- Initially, they persuaded Madame Tay to buy beauty products worth $ 1,180, which she did.
- Then they convinced her to buy more things worth $ 12,000.
- After maxing out his debit card limit by $ 2,000, he was told to withdraw the remaining $ 10,000 at a DBS branch.
- Madame Tay’s son claimed that his mother had been “bullied for her persistence” after spending a total of five hours in the store.
- After Madame Tay told her son about the incident, a police report was filed.
- The son then went to the salon and asked for a refund, but Opatra was said to have refused at first, claiming that Madame Tay was aware of the purchase.
- He argued that his mother is “illiterate in English” and could not understand the fine print on the salon bill.
- He reported the incident to the Singapore Consumers Association (Case) on September 7 and Opatra reimbursed $ 12,800 the next day.
According to Opatra, the staff members involved will face a disciplinary hearing and action will be taken if any wrongdoing is found. As for Madame Tay’s son, he plans to continue the affair with Case, Lianhe Wanbao reported.
A suggested change in Google
Usually in situations like this, netizens would flock to the supposedly offensive brand’s Facebook page to bombard it with angry comments, but Opatra has disabled hers.
On Google, the salon has less control over reviews. The Opatra London index page received a couple of one-star reviews about the incident, but they have been deleted so far. However, a screenshot was shared on Twitter.
Someone managed to change the description of Opatra London as well. Your address in the north wing of Suntec City remains the same, but in terms of your category? A “public toilet” instead of the original “beauty supply store”.
“A Google Maps user suggested this change,” the website simply said.
The new category is currently under review, but for now, Opatra London is listed as a “public toilet” on the platform.
