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SINGAPORE: M1 users in Singapore reported outages in their internet services on Monday (December 21), the second time this month.
This is also the fourth interruption of M1 services this year.
“@ M1Singapore has gone down again. You have to change the way you operate M1. You are impacting everyone who works from home,” Twitter user Michael Guerin said on the telecommunications company’s social media page.
“Does anyone else have idle M1 broadband? Mine just dropped in the middle of a call,” said another Twitter user, dZus.
M1 users began reporting the outage on the telecommunications company’s Facebook page around 10:30 a.m. M.
Users complained that the service was interrupted in various parts of Singapore, including Tampines, Bishan, Simei, Sembawang, Marsiling, Serangoon, Jurong, and Bukit Panjang.
More than 12,000 reports have been logged to the Downdetector online service tracker as of 12pm
Thousands of M1 users reported problems with their internet connection on December 21, 2020. (Image: Downdetector.com)
M1 said in a statement on Facebook at around 12:20 pm that it was aware of the problem.
“We are aware that some customers may have experienced intermittent difficulties accessing fiber broadband services before. The problem has been resolved,” he said.
The CNA asked M1 what the problem was and how it was solved.
It also recommended that users “turn their devices off and on” if they are still having difficulty connecting to the network. Users should also not remove any cables on the ONT devices and routers.
“We apologize for the inconvenience and thank you for your patience.”
Screenshot of M1’s live outage map on Downdetector’s website at 11.50am. M. From December 21, 2020.
READ: StarHub, M1 fined for broadband service interruptions during COVID-19 breaker
M1 fiber and fixed voice services were disrupted for several hours in many parts of Singapore on December 4.
The telecommunications company then said that all affected customers could switch to using their local mobile data and that excessive data usage charges would not be charged.
The CNA also asked M1 if Monday’s outage was caused by the same problem it experienced on December 4.
M1 was fined S $ 400,000 this year for interruptions to its broadband internet service in May.
The outage occurred during Singapore’s COVID-19 “circuit breaker,” prompting many complaints from internet users frustrated by inconvenience while working from home.
On May 12, the outage lasted 23 hours from 7 a.m. to 6 a.m. the following day, affecting some 18,000 customers.
On May 13, users were hit by another outage that lasted about six hours and affected up to 20,000 subscribers.
