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As stomper church He was finishing his chocolate milk tea, he felt something ‘gelatinous’ in his mouth.
Knowing that they couldn’t be pearls because he didn’t order them, he spat them out and was horrified to see that it was actually a cockroach.
The incident, which happened on November 20 at 5:53 p.m., left Kishen upset but grateful that he had not swallowed the insect.
In the photos, a cockroach can be seen lying on its back in an empty Each-A-Cup.
“I went to the Poiz Center on Upper Serangoon Road to buy an Each-A-Cup drink. I bought a pearl-free chocolate flavored milk tea drink and drank it relatively quickly,” Kishen said.
“I was almost finished with my drink when I realized there was something gelatinous in my mouth. He knew they couldn’t be pearls because he hadn’t asked for them.
“I was so confused about what it could have been, so I quickly spat it into the cup through the straw.
“To my horror, it was a cockroach. Even my grandmother, who was with me, looked at it and confirmed that it was a cockroach.
“Isn’t this a serious health violation? Who knows what kind of virus or germs cockroaches carry?”
“This is really disappointing as Each-A-Cup is such a well-known brand. I didn’t expect this to happen at all.”
In response to an inquiry from Stomp, a spokesperson for Each-A-Cup said: “We sincerely apologize for the incident that took place on November 20 when a customer found a cockroach in his drink at one of our outlets located in The Poiz.
“We are sorry that such an incident has occurred and we want to assure everyone that we take these matters very seriously.”
The spokesperson added that they are thoroughly reviewing the situation, following the images they have received showing a cockroach in their cup.
“At Each-A-Cup, hygiene and food safety are of the utmost importance to us. Therefore, all of our outlets go through extensive pest control checks on a regular basis,” said the spokesperson.
“Following the unfortunate incident, we have immediately requested pest control checks to inspect our establishment at The Poiz to ensure hygiene and food safety.
“We will also continue to carry out regular pest control checks at all our points of sale, as this is part of our commitment to hygiene and food safety.
“In addition, we have also strongly reminded all of our staff to be extra cautious in ensuring proper cleaning in beverage preparation and store maintenance.
“Although this is an isolated incident, we will continue to take the necessary measures to prevent it from happening again.”
Stomp has contacted the Singapore Food Agency (SFA) for more information.
