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SINGAPORE – The Housing Board’s (HDB) website experienced failures on Tuesday (November 17), the day it released more than 5,700 built-to-order (BTO) flats for sale.
Affected users took to group chats on Facebook and Telegram BTO to air their complaints, with at least 50 complaints posted on HDB’s Facebook page on Tuesday night.
Most of the Facebook users who complained said that they were unable to pay the administration fee to request a flat or that they were not sure if the payment had been made.
The administrative fee is $ 10 for eligible applicants and $ 20 for parents and their married children applying under the Two-Apartment Multi-Generation Priority Plan.
On the BTO application page on the HDB website, a message reads: “Due to heavy traffic, you may experience slow system response. Please try again later.”
At 8pm Tuesday, HDB said in a Facebook post that it is aware that “some floor applicants are having trouble submitting their BTO / SBF (Balance Floor Sale) applications online” and apologized for the inconvenience. caused.
He added that he is working to resolve the issues.
“Applicants with failed payment records and / or who have not received a confirmation email are encouraged to try again later,” HDB said.
He also reminded interested applicants that the sales exercise will last one week until November 23.
“Successful applicants will be determined by computer ballot, and not on a first-come, first-served basis,” said HDB.
On Tuesday, the HDB launched a total of 5,795 BTO flats in seven housing projects in five developments in the final sales exercise of the year.
It includes the highly anticipated Bishan Ridges, offering 1,502 flexible two-bedroom, three-bedroom and four-bedroom apartments on a site within walking distance of the Bishan MRT station.
Another 5,220 flats are also offered in the first and only Balanced Apartment Sales (SBF) exercise this year. SBF’s previous sale, which normally took place in May, was delayed due to the Covid-19 pandemic.
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