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A survey commissioned by the Elections Department (ELD) and conducted by the government’s feedback unit Reach found that seven out of 10 respondents were satisfied with their polling station experience.
The fact that the other three in 10 had a less than satisfactory voting experience is “unacceptable,” the ELD said yesterday.
“We apologize for this and thank the voters for their patience,” he added.
The survey also found that those who voted in schools and clubs or community centers, which generally house polling stations that serve a larger number of voters, reported poorer voting experiences due to the time it took to vote.
The survey was conducted between July 23-30 and involved more than 1,000 Singaporeans over the age of 21. The results were weighted by gender, race and age to ensure that they are demographically representative.
About 78 percent considered the voting process to be well organized.
About 17% were neutral and 4% disagreed.
When asked whether election officials were helpful to voters in carrying out their electoral functions, about 77% agreed, while 20% were neutral and 4% disagreed.
About 80 percent said they spent less than 30 minutes voting. Another 9 percent said it took 45 minutes or more to vote.
Voter satisfaction dropped significantly when voters had to wait longer to vote.
The ELD noted that a “cliff effect” was observed when the voting time reached 30 minutes.
While 84 percent of voters who took less than 10 minutes agreed they were satisfied with their overall polling station experience, only 54 percent of those who took 30 to 44 minutes agreed.
Only one in 10 of those who took more than an hour to vote said they were satisfied.
The ELD said yesterday that it will improve its systems and processes as it prepares for future elections.
Rei kurohi
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