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More than 33 hours of fiber broadband outage has stunned M1 subscribers across the country, especially at a time when connecting to the Internet is a necessity to work and play during the circuit breaker.
The disruption affected thousands of subscribers in various parts of Singapore since 4.30 a.m. Tuesday (May 12) and her internet connectivity issues only ended around 2 p.m. the next day. This, despite the telecommunications company’s publication that services had been restored earlier in the morning.
The long period of disruption prompted Infocomm’s Media Development Authority (IMDA) to initiate investigations, ensuring that strict compliance measures will be taken if they find any failure attributable to M1.
Now in Aguas Calientes, the local telecommunications company wants to make amends by offering its affected subscribers a one-week discount on their bill in June.
[[nid:488190]]“We deeply regret the inconvenience that the disruption has caused to our users and we appreciate your patience and understanding,” said M1 chief Manjot Singh Mann, adding that the company is taking additional steps to ensure the reliability of the service and avoid repetition of said services. incidents
In a press release, M1 explained that some of its users reported connectivity problems after the company launched a network reinforcement initiative. Although that was resolved overnight, a second unrelated incident occurred the following morning.
M1 said the outages were not caused by any outdated equipment, capacity shortages, or a cyber attack, and that it would fully cooperate with IMDA for future investigations.
