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SINGAPORE (THE NEW ROLE) – Those who had to celebrate Mother’s Day this year in the midst of certain distancing found themselves in the lurch after their food orders through various platforms failed.
Some even ended up eating instant noodles with last-minute cancellations, like the relatives of a 28-year-old personal assistant who just wanted to be known as Ms. Heng.
Ms. Heng had ordered food from Sing Yi Seafood Garden for her parents, who live with her two sisters.
She told The New Paper: “The driver called me at approximately 8 p.m. and told me to cancel the order because the restaurant was not preparing the order.”
Ms. Heng was unable to cancel the order on the app, so she attempted to call Grab’s customer service and restaurant, but to no avail.
Received a text message from Grab at 8:30 p.m. to say that the order had been canceled and that a refund was made.
According to a worker, the restaurant was “very busy” on Sunday (May 10) so he “turned off the machine receiving orders” from GrabFood, Deliveroo and Foodpanda and told arriving passengers that the orders had been canceled.
A Grab spokesperson said: “Combined with an unexpected technical failure on the platform … resulted in longer wait times and a significant increase in the volume of calls to our Customer Experience hotline … The failure has been solved “.
Other food delivery platforms contacted by TNP also apologized for the inconvenience and disappointment caused.
WEATHER
Deliveroo said his service may have been affected by large volumes of orders, bad weather and fewer passengers, and if restaurants were unable to fulfill the order for their own reasons.
Foodpanda said it does not cancel orders on behalf of restaurant partners and will work with them “to ensure better resource and workforce planning to minimize such occurrences.”
Ms Mah Chin Keak shared in a Facebook post that she had ordered a Mother’s Day dinner at House of Seafood, to be delivered Saturday at 6.30 p.m.
At 8 p.m., a staff member who finally answered his call said he didn’t know where the delivery man was, so Mah canceled the request.
House of Seafood owner Francis Ng told TNP that the delays were due to a lack of manpower for both chefs and riders and a delay in the arrival of their crab supply.
The restaurant served disgruntled customers by offering refunds or delivering a new order another day. He also gave out $ 50 coupons to customers who ordered on May 10 as an apology.
The company’s director, Lena Yong, 59, was supposed to receive a surprise dinner from Tanuki Raw, hosted by her children. They realized too late that an email had been sent to them at 3:00 pm stating that the slots were full and that the kitchen was running out of certain ingredients.
Madame Yong said: “The final blow was the $ 5 surcharge for canceling the order, which was done by them and not by us.”
Tanuki Raw owner Howard Lo apologized on his Facebook page, and Madame Yong’s family was fully reimbursed and the $ 5 surcharge was waived.
She said, “What really caught us was the unpleasant experience of trying to find dinner during the Mother’s Day switch.”
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