Jackie DeAngelis from FOX Business looks at how the cruise industry is changing the way they operate and how it attracts travelers amid the coronavirus. Later, the president of Payne Capital, Ryan Payne, evaluates investing in travel and hospitality companies.
In light of the coronavirus pandemic and social distancing orders, Royal Caribbean’s security drill is going digital to avoid crowding strangers into group meeting sessions, the company announced Friday.
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The drills, known as Muster 2.0, will require travelers to follow the cruise line’s emergency safety protocols individually before the ship sets sail. Information on ship departures and how to wear a life jacket will be available in app form, the first for the cruise industry.
Customers will be able to access Royal Caribbean Muster 2.0 training through their mobile device or cabin TV when on board. When the training is complete, guests will be instructed to visit an assigned assembly station to verify that they have read the safety materials with a crew member. Questions can be asked about security protocols at the station if necessary.
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“The health and safety of our guests and crew are our number one priority, and developing this new gathering process is an elegant solution to an outdated and unpopular process,” said Royal Caribbean President and CEO Richard Fain , it’s a statement. “The fact that this will also save guests time and allow the ship to operate without pause means that we can increase guest health, safety and satisfaction at the same time.”
Muster 2.0 was tested at Royal Caribbean’s Symphony of the Seas in January 2020, which reportedly received positive feedback from customers who participated in the digital test.
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According to the Royal Caribbean blog, all guests must complete safety training, including children, and the ship will have a completion record for each person on board. Muster 2.0 must be completed within the four hour block prior to the ship’s departure.
| Heart | Security | Latest | Change | Change% |
|---|---|---|---|---|
| RCL | REAL CARIBBEAN CRUISES | 50.83 | +0.38 | + 0.75% |
“Muster 2.0 represents a natural extension of our mission to enhance our guests’ vacation experiences by eliminating friction points,” shared Royal Caribbean Senior Vice President of Digital Jay Schneider. “In this case, what is most convenient for our guests is also the safest option in light of the need to reimagine social spaces in the wake of COVID-19.”
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The technology will be available at Royal Caribbean’s sister brands, Celebrity Cruises and Azamara. There is an exception for Galapagos-based ships for Celebrity Cruises, including Celebrity Flora, Celebrity Expedition, and Celebrity Exploration.
