[ad_1]
This is what Mihai Jurca wrote about the Bulgarian experience:
“Last week I was at sea for 5 days, in Bulgaria, with martens (twins) for 5 months. Basically their first trip abroad.
Normally we prefer the Romanian coast, but out of the desire to stay in a larger complex, with some seclusion, a private beach, and where we have almost all the necessary conditions for a holiday with children.
Said and done.
When searching on Booking, Thracian Cliffs where we were going used to be full so we chose Lighthouse Golf and Spa, another 5 star hotel, located about 60 kilometers from Vama Veche.
Upon arriving at the hotel, the first impression was quite good. Secluded hotel, on a large field, with golf courses, a nice parking lot – full of cars with Romanian numbers – a 4-5 star hotel lobby, carpet on the floor, pictures, etc. What’s more, that Christmas smell that I haven’t felt in over half a year.
We stay, we go to the room, all good and beautiful. The first cue ball, the twin stroller, enters the elevator. The rooms are excellent. Spacious, about 30 square meters, elegant and very clean bathroom, a spacious terrace, carpet on the floor as I like it and the piece de resistance – a bed that I think was 240 cm. The type of bed commonly found in American hotels. Come on, I hit it, I hit it good!
We unpack, fix the kids, and head out to dinner at the 19th Hole restaurant. Late for lunch, around 9:30 pm Menus are brought to us and we are reminded that we cannot order anything because someone was fired (fired – no) in the kitchen. Not speaking English very well, the guy who served us was not very well understood.
We laughed with our godparents with whom we were still at the table, because look, what these people would have done in the kitchen, they fought, they ran between the pots and pans, and half of them were shot on site. And the last one left makes sandwiches until the knife jumps out of the nets. We asked one more time and found out that … boom in the kitchen!
Well, the artist says that fireworks went off in the kitchen.
Do you have fish? Not! Easter? Not! Roast? Not even that. What’s wrong? Club sandwich with french fries. Make it 3 servings, a soup for the nose, mussels for my wife, a bottle of red wine that was not even on the menu, almost 100 euros for fun.
Day 2. We go to the beach. Take these vouchers with which you can go to Central Beach in Balchik, because our beach is closed due to Covid-19. How? I mean, I travel so bitterly to stay on a private beach, and you send me to the public beach in Balchik? It was forbidden. Even though I knew what the beach was like in this city, I said to give it a try. We arrived, saw, left and retired to the hotel pool.
Cristina was already boiling. We go to the beach (at the hotel pool). Between hammocks, 2 empty beer bottles, two of Kinley’s and a glass. Most likely they would have stayed the day before, I don’t think anybody had two beers until 11 o’clock and grabbed and walked away and left the hammocks free.
My lady is upset, whose customer service has been flowing through her veins since she worked at Emirates and is going to speak to the hotel manager. Which, of course, was a day off.
Dialogue between Cristina and a lady at the reception. The hotel manager will contact you tomorrow! Where will you contact me, because you don’t even know my name and what room am I in? It is! What is your name and what room do you live in? Laughter, crying.
During this time I was sitting to get towels. Towels come in 2 minutes. Ok, no problem, I’m waiting! The lady who takes care of them comes … another 15 are needed! Superrr.
We were already laughing with our godparents and we were shooting another arrow at Cristina, who was finding all the problems in the hotel. I’m not telling you that the next day, at breakfast, Cristina finds French fries under the table.
The manager calls her around 12 o’clock, as promised, and mine is going to pay her bills. Like the food on the first night, like the beach. Like with potatoes under the table. The manager has a bad inspiration to get your attention – well, ma’am, it is normal that while breakfast is being served she does not even sweep the premises and find leftovers (potatoes in this case) under the table, from others. tourists. You know, don’t serve fries in the morning, so the fries are from last night. That’s right, you’re right! In fact, I was laughing with tears.
It all culminated on the penultimate night, when the hotel manager, after sending us champagne and fruit in the room to fix the little problems, invited us to the Alexandra Restaurant to eat at the buffet (push the tray). I politely declined on the grounds that I hadn’t come on vacation to eat chips, small skewers, and break the salad bar on my knees 5 times. As if he could help us with a simple meal in one of the hotel restaurants. I’ll figure it out, leave it to me! It did not solve anything, everything was reserved, I understood and left.
On the last day, at check out, you could not pay directly by phone to the POS because it will show that the money will come out of the account, and we will not enter the accounting, although we had done it for 4 days at the pool bar. I went to the car, took the cards and gave another 30 leva (15 euros) for 2 skewers of sour chicken and fries ordered by my lady from room service. All with a delivery surcharge of 5 leva (2.5 euros) per room, which I have never seen anywhere in room service.
Speaking of room service, I remembered. The incident was once again mega fun. Cristina calls the number indicated in the room to order and no one answers. He goes down to the reception, asks for room service and receives the brusque reply: well how can he sound busy, he probably didn’t train well, try again or order directly at the bar! Mine goes to the bar, and the guy there almost laughs – well, we don’t have room service, say what you’d like us to make for you!
In conclusion, the hotel looks pretty good, but the services are poor. It has nothing to do with a 5 star hotel. Okay, check off everything you need to be 5-star rated: pool, bed, gym, etc. But that’s it.
I think that not being located near a big city, the staff problem is very delicate. You have to deal with the staff you find in the area. Personally, it comes today, it probably won’t come tomorrow. There was also the problem of the pandemic, I do not judge it.
But with 5 stars you have to pay attention to every detail. You don’t play anymore, if you want to play in the big league. Breakfast needs to be completely restructured. Telemea, fried bacon, omelette, tomatoes, cucumbers and coffee can be found in any 3-star hotel. Also, croissant and cold chocolate bread. And maybe even better.
5 stars means a personalized omelette, a hummus, a ham that someone can cut a few slices of, possibly a honeycomb like Platinia in Cluj-Napoca, hot croissants, countless fruits if you don’t even know their names, sweets. , coffee served individually, etc.
What I liked about Bulgaria: I said the hotel bed was sensational. The children seemed to be in paradise. And the room in general. And the hotel is friendly for families with children (good access for strollers). Dine on the terrace of the Hotel Regina Maria in Balchik, tasty as always. El Balcón del Mundo continues to be high-end, the favorite place to dine, and Adora beach in Topola. And I was struck by Kaliakria Resort, the complex where the El Balcón del Mundo terrace restaurant is located. I said we would stay there next time.
Let’s hear it! “
We also recommend:
If you like this article, we hope you will join the community of readers on our Facebook page, by liking it below:
[ad_2]